Lodgify is hiring a
Customer Support Specialist in Spain

Summary

The job is for a Customer Support Specialist at Lodgify, a fast-growing company leading the vacation rental industry. The role involves using expertise in the Lodgify software to advise customers on its use and troubleshoot technical issues. The ideal candidate should have excellent communication skills in English and French, be organized, and passionate about creating a great customer experience.

Requirements

• Outstanding verbal and written communication skills in English and French is. very. desired (any other additional language is a plus)
• Easily connecting with people and understanding their issues
• Passion for creating the best customer experience ever
• Organized and able to handle multiple inquiries
• Positive attitude and sense of responsibility
• Good communication and problem-solving skills
• Familiar with cloud-based applications and internet expert
• Love taking ownership of side projects

Responsibilities

• Provide information and advice users on appropriate action to solve issues
• Respond to incoming requests for assistance via email or telephone
• Ensure excellent service and a high level of customer satisfaction
• Maintain client relationships through product support over the email, phone and chat
• Troubleshoot technical issues
• Report customers feedback/issues to relevant departments & Follow up

Benefits

• The freedom to work from home any day that works for you
• Enjoy 25 working days of paid vacation and Jornada Intensiva in August
• Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too)
• Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€
• Flexible Remuneration options for your transportation needs
• Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
• Free Spanish classes
• Boost your earning potential with our referral program that offers paid compensation
• Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
• Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities