RateHawk is hiring a
Customer Support Specialist in Peru

Summary

The job is for an Incident Resolution Manager who will resolve problems of retail and corporate clients effectively. The role involves communication with suppliers, clients, and working with CRM systems and internal databases. English proficiency at Upper Intermediate level is required, along with other skills such as stress resistance, politeness, quick learning ability, and knowledge of the travel business and booking systems. Additional languages like German/Spanish/French/Italian at B2 level are beneficial but not mandatory. The job offers remote work, a young and active team, flexible schedule (2/2 in Peru time), salary of 600 euros plus a bonus of up to 170 euros KPI, learning opportunities such as seminars, trainings, and conferences, corporate discounts on hotels and other services.

Requirements

• Knowledge of English on at least Upper Intermediate level
• Kindness, stress-resistance, politeness and responsibility
• Ability to learn quickly and be results-focused
• A functioning computer and microphone
• Knowledge of the travel business and booking systems

Responsibilities

• Rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system
• Advising clients on all matters concerning bookings and our product
• Communication with suppliers, hotels and clients by email and phone
• Working in CRM systems and with our internal databases

Preferred Qualifications

Knowledge of German/Spanish/French/Italian on at least B2 level

Benefits

• Remote work
• A young and active team of super specialists
• Salary 600 euro + till 170 euro bonus kpi
• Interesting and ambitious tasks that will take you to the next professional level
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it
• Corporate discounts on hotels and other services