RateHawk is hiring a
Customer Support Specialist in Brazil

Summary

Emerging Travel Group is hiring a Language Support Specialist to take calls, provide initial advice to B2B partners in Italian, communicate with partners about ongoing cases, help other teams with communication, handle info requests, and record information in the CRM system. The candidate should have advanced knowledge of English and Italian, be results-focused, stress-resistant, empathetic, responsible, careful, and preferably have experience in the travel industry.

Requirements

• Knowledge of English at Advanced level. : capability of speaking on the phone in English and writing in business English
• Knowledge of Italian language. at Advanced level. : capability of speaking on the phone in local language and handling business correspondence
• Ability to learn quickly and be results-focused and stress-resistant
• Multi-tasking skills
• Possession of a strong sense of empathy
• Responsibility and carefulness

Responsibilities

• Taking calls and providing initial advice to B2B partners in Italian language
• Communication with partners about the on-going cases, providing regular updates on the progress
• Helping other operation teams with the communication in Italian language
• Handling info requests for B2B partners
• Recording information in the CRM system about work done

Preferred Qualifications

Professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage)

Benefits

• Remote work
• Schedule 2/2 (3 p.m. - 3 a.m. Brazil time)
• A young and active team of super specialists
• Interesting and ambitious tasks that will take you to the next professional level
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it
• Corporate discounts on hotels and other services