SaaStr is hiring a
Director

Summary

The job is for a Director, Customer Success role at SaaStr, a community for SaaS executives and entrepreneurs. The main responsibility is to manage strategic sponsors, ensuring their satisfaction and driving renewal revenue. This role requires experience in account management, particularly with larger accounts, and a passion for business software.

Requirements

• Experience in an account management capacity
• BS/BA or equivalent
• >3.0 years of experience managing clients post-sales
• Experience visiting customers on-site & mapping out multiple stakeholders at company
• Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level executive

Responsibilities

• Own increasing the revenue retention number for SaaStr
• Operate as the lead point of contact for any and all matters related to sponsors
• Execute sponsorship fulfillment and communicate all timelines and deliverables to your accounts
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Build and maintain strong, long-lasting client relationships to ensure long term client satisfaction and referenceability
• Educate and drive adoption of SaaStr’s full sponsorship offerings, bringing in our sales team when necessary for demonstrations
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors through quarterly business reviews
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
• Forecast & track key account metrics in internal SaaStr meetings
• Assist with high severity requests or issue escalations as needed

Preferred Qualifications

• SaaS/B2B experience helps a bit
• Experience with larger accounts, ideally at least a few at $100k+
• Experience working with Salesforce a plus