Director of Market Operations

Summary

Join Help at Home as the Director of Market Operations and drive operational success across Indiana and Michigan. This dynamic role blends strategic leadership with hands-on support, ensuring efficient field team operations and monitoring key performance indicators. You will serve as the primary liaison between Central Operations, Shared Services, and Corporate, fostering a seamless operating environment. Collaborate with Finance on forecasting, financial reviews, and expense management, while contributing to market strategy development and efficiency-boosting projects. The role requires frequent travel within Indiana and Michigan, with potential for remote work flexibility. Candidates should possess a strong operational background and proven leadership skills.

Requirements

• Proven ability to work across a matrix and multi-site, and multi-state environment
• Collaborative style as a thought partner who works productively with the leadership team
• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment
• Excellent oral and written communication skills
• Critical thinking and ability to support strategic transformation activities
• Exhibition of the highest ethical standards while demonstrating accountability and ownership
• Bachelor’s degree in business or related field
• Proven track record with a minimum of seven (7) years of experience in operations
• Experience supporting senior management including thought leadership and support
• Process improvement experience supporting the development, review, and revision of processes and policies as needed
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs
• Ability to communicate effectively and clearly with others to exchange information
• Regular travel on a weekly or monthly basis

Responsibilities

• Lead KPI and financial performance to support the region in close alignment to finance, central operations, market leaders and growth leaders
• Work closely with the central operations team to ensure operational excellence, streamline processes, and allocate resources effectively
• Collaborate with central operations on service delivery and provide feedback to drive efficiency and productivity
• Work closely with financial business partner to ensure forecasting, monthly/quarterly financial reviews and expense planning is aligned with expectations
• Direct ownership of market level operations that support strategic and tactical execution in the field to ensure company goals and objectives are fulfilled
• Support of market level workforce management and planning to ensure appropriate staffing and support for caregivers and clients, including operational efficiency initiatives
• Support market level vendor relationship management, including centralized vendor operations, expense management and ongoing business reviews
• Work in conjunction with other Directors of Market Operations for consistency and effective implementation
• Work effectively with other departments across the Field Support Center (corporate) in support of effective field operations to achieve growth targets
• Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators and reports
• Provide insight to management related to projects, budgets, and operations
• May manage people depending on the market and organization model

Preferred Qualifications

• Master’s degree
• Experience in homecare, healthcare, healthcare services and/or private equity ownership

Benefits

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field