Remote Director of Operations

Summary

Join our team at SimplyInsured as we hire a Director of Operations to efficiently engage and manage our amazing team of managers, team leaders, and team members, providing an exceptional experience for our customers.

Requirements

• 8+ years of experience as a leader of operational teams in a fast-paced digital environment
• 2+ years as a manager in an operations role at at early-stage startup
• Strong problem-solving and leadership to motivate teams to solve problems with pace and urgency
• Skilled with Customer Service platforms and technologies (eg. Salesforce)
• Strong leadership and people management skills
• Process and efficiency expert with a knack for identifying bottlenecks and finding shortcuts
• A self-motivated and proactive team player, working quickly and accurately under pressure and time constraints, with minimal supervision
• Passion for helping people - especially when it comes to their health
• Clear communicator, thoughtful listener, and highly perceptive
• Analytical skills, including expertise with spreadsheet analysis
• High attention to detail and orientation toward building repeatable and measurable processes

Responsibilities

• Continuously evaluate and improve operational processes to enhance efficiency and quality
• Utilize data-driven insights to inform decision-making and identify opportunities to optimize conversion funnels and reduce churn rates
• Build customer loyalty by assessing and driving strong net promoter and customer satisfaction scores across the customer experience
• Develop and execute strategies to reduce customer churn rates, including implementing proactive customer success initiatives and addressing root causes of churn
• Build and lead a high-performing team of digital operations professionals, providing mentorship, guidance, and support for their career development

Benefits

• Generous stock option packages
• Competitive compensation