SI Group is hiring a
Director of Operations
SI Group
π΅ $140k-$160k
πRemote - Worldwide
Please let SI Group know you found this job on JobsCollider. Thanks! π
Summary
Join our team at SimplyInsured as we strive to eliminate fear in health insurance. We're hiring a Director of Operations who will lead our front-line team, utilizing data-driven insights and exceptional leadership experience to enhance efficiency and quality.
Requirements
- 8+ years of experience as a leader of operational teams in a fast-paced digital environment
- 2+ years as a manager in an operations role at an early-stage startup
- Strong problem-solving and leadership to motivate teams to solve problems with pace and urgency
- Skilled with Customer Service platforms and technologies (eg. Salesforce)
- Strong leadership and people management skills
- Process and efficiency expert with a knack for identifying bottlenecks and finding shortcuts
- A self-motivated and proactive team player, working quickly and accurately under pressure and time constraints, with minimal supervision
- Passion for helping people - especially when it comes to their health
- Clear communicator, thoughtful listener, and highly perceptive
- Analytical skills, including expertise with spreadsheet analysis
- High attention to detail and orientation toward building repeatable and measurable processes
Responsibilities
- Continuously evaluate and improve operational processes to enhance efficiency and quality
- Utilize data-driven insights to inform decision-making and identify opportunities to optimize conversion funnels and reduce churn rates
- Build customer loyalty by assessing and driving strong net promoter and customer satisfaction scores across the customer experience
- Develop and execute strategies to reduce customer churn rates, including implementing proactive customer success initiatives and addressing root causes of churn
- Build and lead a high-performing team of digital operations professionals, providing mentorship, guidance, and support for their career development
- Collaborate closely with departments such as Product and Partnerships to ensure seamless integration and alignment of digital operations with overall business functions
Benefits
- Generous stock option packages
- Competitive compensation
- Take what you need' time off plan
- 100% Medical, Dental, and Vision Insurance coverage
- FSA plan
- 401k
- A values-based culture that invests in employee success
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- π°$90k-$92kπUnited States
- π°$120k-$160kπWorldwide
- π°~$160k-$185kπWorldwide
- π°~$60k-$81kπMalaysia
- π°$101k-$158kπUnited States
- π°$75k-$100kπWorldwide
- π°~$60k-$81kπThailand
- π°$150kπWorldwide
- π°$80k-$150kπWorldwide
- π°~$130k-$150kπWorldwide
Please let SI Group know you found this job on JobsCollider. Thanks! π