Director, Revenue Operations

Summary

Join Tackle, a leading revenue generation solution for software companies, as their Director of Revenue Operations. This crucial role involves driving the vision and strategy of the go-to-market (GTM) system, collaborating with senior leadership, and optimizing processes for enhanced growth and efficiency. You will oversee CRM management, develop KPIs, and lead GTM enablement initiatives. The ideal candidate possesses extensive experience in revenue operations, strong leadership skills, and a deep understanding of cloud GTM strategies. Tackle offers a competitive salary, remote work flexibility, and a comprehensive benefits package.

Requirements

• 7-10+ years of experience in Revenue Operations, Sales Operations, or a related role, with significant experience in cloud GTM strategies
• Exceptional strategic thinking, analytical, and problem-solving skills
• Proven leadership experience with a track record of building and managing high-performing teams and influencing at the senior leadership & executive level
• Deep understanding of CRM systems (e.g., Salesforce) and advanced sales productivity and analytics tools
• Outstanding communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
• Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously

Responsibilities

• Drive the vision, strategy, and design of the GTM system across ICP, Marketing, Partner Business Development, Sales, Presales and Customer Experience
• Collaborate with senior leadership to align RevOps strategies with overall business goals
• Be an extension of the CRO to drive strategy, planning, operations and drive overall GTM improvement in growth and efficiency
• Design and implement scalable, efficient processes and systems to enhance sales productivity and effectiveness across the organization
• Optimization of the lead-to-cash process, ensuring seamless integration and alignment across marketing, sales, and customer success
• Oversee CRM management (e.g., Salesforce), RevOps tech stack and sales analytics tools to ensure data integrity, accuracy and trend analysis
• Support CRO in critical SLT cadences including Board Prep, SLT strategy and operation planning, Company Kickoffs and All Hands events
• Run the Operating Cadence of GTM, including ownership GTM Kickoffs, QBRs, GTM Leadership standups, weekly GTM huddles, forecast reviews and EOQ deal desks reviews
• Develop and manage key performance indicators (KPIs) to monitor and improve sales performance and overall revenue operations
• Implement advanced dashboards and reporting tools to provide actionable insights to marketing, sales, executive teams, and key stakeholders
• Lead robust ICP design, segmentation, territory design and AE franchise health (QBRs, Pipeline, Forecasting)
• Design onboarding programs to equip new GTM hires with the necessary knowledge, skills, and tools to succeed quickly
• Define, document, and refine GTM processes to create efficiency and ensure a consistent buyer journey and clear swimlanes
• Conduct regular assessments and feedback loops with teams to identify bottlenecks or barriers in the revenue process, adjusting as needed to drive performance
• Maintain a centralized knowledge hub of ongoing training and assets related to GTM processes, product knowledge, and marketing assets in partnership with product marketing
• Enhance and scale partner business development  with partners to drive joint sales efforts and maximize revenue opportunities
• Develop and lead partner enablement programs, fostering strong relationships with partner sales teams to maximize revenue opportunities
• Ensure alignment and collaboration with partners to achieve co-sell targets and objectives
• Work closely with marketing, product, finance, people and customer success teams to ensure cohesive GTM strategies and execution
• Facilitate effective communication and alignment across the GTM team and other departments, promoting a culture of collaboration
• Drive continuous improvement initiatives, leveraging best practices to streamline workflows and enhance organizational productivity

Preferred Qualifications

Extensive experience working with cloud service providers and understanding of partner business development  is highly desirable

Benefits

• Work remotely from anywhere within the US & Canada
• Competitive salary
• Equity package
• Health, dental and vision coverage
• Company off-site summits
• Monthly wellness reimbursement
• Internet and phone reimbursement
• $1000 home ergo/office set up
• Generous vacation plan & flexible work hours
• 401k + matching
• Technology tools to do your best work
• Company surprises and swag
• Awesome co-workers