Director, Strategic Partnerships

Summary

Join PartsSource as the Director, Strategic Partnerships and play a pivotal role in driving company growth by leading and expanding a portfolio of high-impact partnerships. This key position accelerates revenue growth, increases market share, and enhances customer retention through strategic collaborations. You will develop and execute partnership strategies aligned with long-term business objectives, building and nurturing executive-level relationships. The role involves end-to-end management of partnership programs, ensuring seamless operational integration. By collaborating with cross-functional teams, you will ensure partnerships fuel strategic growth and deliver measurable business outcomes. This leadership role requires a proven track record in strategic partnerships within the healthcare industry.

Requirements

• 10+ years of experience in strategic partnerships, business development, or client facing roles within the Healthcare Industry
• Proven track record of managing large, complex partnership portfolios and driving business growth
• Strong relationship builder and influencer from cross-functional team members through executive stakeholders
• Experience with contract management, partnership KPIs, and performance optimization
• Ability to identify and mitigate risks and resolve issues proactively
• Bachelor's degree in Business Administration, Management, Healthcare Administration, Engineering or a related field

Responsibilities

• Own and manage a portfolio of strategic partnerships, ensuring full program effectiveness and alignment with business goals
• Develop and implement partnership strategies to drive assigned business growth quota and mutual value, align key objectives, and drive adoption
• Foster strong, long-lasting relationships with key partners, serving as the primary point of contact for driving executive and leadership-level engagement
• Utilize PartsSource’s sales methodology and growth plays, for implementing and executing defined sales strategies and growth initiatives to drive customer retention, revenue generation, and market share expansion
• Partner with internal teams to ensure alignment of partnership goals with company-wide objectives and drive mutual value for both parties
• Work closely with executive stakeholders to understand business needs and objectives, ensuring partnerships are aligned with long-term strategies
• Facilitate executive-level meetings, discussions, and presentations to communicate partnership progress, opportunities, and potential expansion
• Build and maintain strong relationships across executive teams and stakeholders, acting as the liaison between the company and partners
• Educate internal stakeholders and teams on partnership positioning, goals, and objectives to foster cross-functional collaboration and engagement
• Lead and manage partnership programs from initiation to execution and delivery, ensuring all elements are successfully integrated into business operations
• Oversee the development and implementation of program plans, timelines, budgets, and key deliverables
• Monitor program performance, ensuring all milestones are met on time, within scope, and aligned with strategic goals
• Identify potential risks early and develop mitigation strategies to minimize disruptions or delays
• Proactively address challenges, resolve issues, and maintain momentum to ensure the success of each partnership program
• Define and track key performance indicators (KPIs) to measure partnership success, ensuring that all strategic goals are met
• Continuously assess and improve partnership processes, methodologies, and operational efficiencies to maximize the effectiveness of collaboration
• Stay current with industry trends, regulatory and compliance requirements, and technology innovation, leveraging new insights to enhance program outcomes
• Utilize data-driven insights to refine strategies, optimize program execution, and adjust partnership models as needed to improve performance
• Ensure effective communication and collaboration across internal teams, including product, customer success, finance, sales, and operations, to ensure the seamless integration of partnerships into the company’s overall business
• Act as the point of escalation for customer experience, operational oversight, and resolution of key issues impacting customer satisfaction
• Champion a solution-oriented approach to the partnership ensuring a best-in-class customer experience
• Partner with customer care, product teams and customer success to create feedback loops that address customer needs, improve service offerings, and identify new growth opportunities

Preferred Qualifications

Master’s degree or MBA

Benefits

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity
• Inclusive and diverse community of passionate professionals learning and growing together