Enablement Program Manager

Summary

Join PagerDuty's Global Field Enablement team as an Enablement Program Manager – Delivery Focus! This remote/Santiago-based, full-time role focuses on the execution and support of high-impact enablement programs. You will organize training sessions, manage program logistics, and measure program effectiveness. Collaborate with subject matter experts, sales leaders, and product marketing to deliver impactful programs. The ideal candidate possesses 3-5+ years of experience in sales enablement or program delivery within a B2B SaaS environment, strong facilitation and presentation skills, and excellent project management abilities. PagerDuty offers a competitive salary, comprehensive benefits, flexible work arrangements, and a collaborative culture.

Requirements

• 3-5+ years of experience in sales enablement, sales training, or program delivery in a B2B SaaS environment
• Strong facilitation and presentation skills, with the ability to engage diverse audiences
• Experience managing and delivering enablement programs, including in-person and virtual training
• Highly organized with strong project management skills and attention to detail
• Comfortable working in a fast-paced, dynamic environment with shifting priorities
• Availability to work 4 day per month into our Santiago office
• Fluent English is required

Responsibilities

• Organize attendance and messaging leading to engaging, interactive training sessions for sales, customer success, and partner teams
• Support structured onboarding programs designed to accelerate new hire ramp-up time
• Coordinate and facilitate workshops, webinars, and in-person sessions that enhance skill development and retention
• Partner with global program managers to align, manage, communicate logistics, coordination, and execution of enablement deliverables and offerings, ensuring smooth program delivery
• Manage scheduling, communications, and learning platform updates to keep teams informed and engaged
• Maintain enablement resources, ensuring they are up-to-date and easily accessible
• Gather feedback and analyze engagement data to refine enablement offerings
• Measure the effectiveness of enablement sessions and recommend improvements based on performance insights
• Leverage learning best practices to optimize program delivery and knowledge retention

Preferred Qualifications

• Knowledge of sales methodologies, such as MEDDICC, Command of the Message Solution Selling, is a plus
• Proficiency with enablement tools (e.g., Highspot, WorkRamp, Docebo) and LMS platforms is a plus

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs