Enablement Programs Manager

Summary

Join Databricks' Customer Enablement team as a Customer Enablement Architect based in the USA. You will collaborate with Sales, Field Engineering, and Professional Services teams to support customer onboarding and training. Responsibilities include developing enablement strategies, executing training plans, reporting key metrics, and acting as a customer advocate. You will need 1+ years of Big Data/AI/Data Science experience and 5+ years in training, customer success, or business management. Technical understanding of the curriculum and certifications is required. The role involves strong stakeholder management and communication skills. Databricks offers a competitive salary and benefits package; details can be found at the provided link.

Requirements

• 1+ years of experience in the field of Big Data, AI or Data Science
• 5+ years of demonstrated experience in Training, Customer Success, or managing a book of business (or similar field in consulting, industry)
• Experience creating and leading programs and partnering with sales and technical teams to deliver customer outcomes including but not limited to training revenue, learner and credential goals
• Tech bar: technical enough to understand the curriculum and certifications, to make recommendations to customers. Can present foundational onboarding webinars, but not expected to conduct deep hands-on training
• Strong with managing ambiguity in an evolving and fast paced environment
• Strong stakeholder management, executive presence and interpersonal skills
• Translate customer outcomes to learning plans and enablement recommendations

Responsibilities

• Work with the Go-To-Market teams in region (Sales, Field Engineering and Professional Services) to create enablement strategies aligned with the needs by customer segment
• Work with the global training teams of Delivery and Operations to provide a seamless execution of the training and development plans
• Report weekly/monthly/quarterly numbers and guide appropriate actions from the field teams by creating and managing plans for training bookings and revenue execution expectations
• Work as a voice of the customer for regional teams supporting enablement content and credentials
• Engage with Senior Leadership and Executives both internally and externally to ensure the best learning outcomes for our customers

Benefits

• Annual performance bonus
• Equity