Enterprise Account Manager - Europe Focus

Summary

Join TuxCare's growing remote team as an Enterprise Account Manager, responsible for managing and expanding relationships with enterprise clients. You will serve as a strategic partner, driving revenue growth and customer satisfaction through account retention, expansion, and identifying upsell/cross-sell opportunities. This quota-carrying role requires collaboration with various teams to ensure exceptional customer experience. You will leverage your expertise in Linux and open-source security solutions to understand client needs and develop tailored solutions. The position involves managing the full sales lifecycle within existing accounts and contributing to product direction and go-to-market strategy. TuxCare offers a remote-first work environment with various benefits.

Requirements

• 5+ years in Account Management, Sales, or related roles in the tech industry (B2B/Enterprise focus required)
• Demonstrated success in managing and growing complex enterprise accounts
• Strong understanding of the Linux OS ecosystem, security practices, patch management, cloud services, or DevOps environments
• Experience navigating enterprise procurement processes (legal, finance, budget planning, contracts)
• Excellent verbal and written communication skills, with the ability to present to technical and business audiences
• Highly organized, self-motivated, and able to prioritize multiple projects and customers
• Hands-on experience with CRM systems (HubSpot preferred)
• A collaborative, customer-first mindset with a strong focus on relationship building and delivering value

Responsibilities

• Own and manage a portfolio of enterprise accounts, serving as the primary commercial point of contact
• Build deep relationships with key decision-makers in engineering, operations, procurement, and executive leadership
• Drive renewals, upsells, and cross-sells, managing the full sales lifecycle within existing accounts
• Understand the customer’s technical stack, patching strategies, compliance needs, and business goals to position the most relevant solutions
• Develop account plans to increase customer engagement and identify growth opportunities
• Collaborate with Sales Engineering and Product teams to prepare tailored proposals, presentations, and technical responses
• Monitor product adoption, usage metrics, and satisfaction levels to identify risks and proactively mitigate churn
• Maintain all account activities, contacts, deals, quotes, and relevant documentation in HubSpot (our CRM)
• Represent the voice of the customer internally, providing feedback to help shape product direction and go-to-market strategy
• Leverage success stories to generate case studies, testimonials, and references
• Work cross-functionally with Marketing and Customer Success to support customer campaigns and communications
• Operate in alignment with CloudLinux Principles and contribute to a collaborative, high-performing sales culture

Preferred Qualifications

Familiarity with MEDDIC or MEDDPICC sales methodology is a strong plus

Benefits

• A strong focus on professional development with opportunities for learning and growth
• Interesting and challenging projects
• Mentor and other knowledge-exchange programs
• Fully remote work with flexible working hours , allowing you to schedule your day and work from any location worldwide
• Paid 24 days of vacation per year, 10 days of national holidays , and unlimited sick leaves to ensure you maintain a healthy work-life balance
• Compensation for private medical insurance
• Co-working and gym/sports reimbursement
• The opportunity to receive a reward for the most innovative idea that the company can patent , fostering a culture of creativity and innovation