Pallet is hiring a
Enterprise Implementation Manager

Summary

Join us on our journey to transform the logistics industry and be a part of the future of business growth with Pallet. As an Enterprise Implementation Manager, you will be responsible for managing end-to-end integration of TMS and WMS for Pallet's largest clients, analyzing and tailoring operational workflows, developing and executing comprehensive training for clients, overseeing data migration processes, serving as the primary point of contact for issue resolution, and maintaining regular communication with stakeholders.

Requirements

• Over 6 years of experience in roles such as Project Manager, Professional Services Manager, Senior Implementations Manager, or Consultant
• Proven track record of managing complex, multi-month software implementations for user bases exceeding 100
• Skilled in training large groups on complex software systems and quickly grasping technical concepts like APIs and EDIs
• Comfortable in technology-driven environments, effectively translating technical language for diverse stakeholders
• Demonstrated ability to work with C-suite executives, de-escalate conflicts, and resolve issues
• Strong organizational and analytical skills, capable of understanding and documenting operational workflows, optimizing processes, and creating tailored training materials
• Proficient in managing multiple priorities, maintaining high performance under pressure, identifying service gaps, and collaborating on solutions to improve customer experiences

Responsibilities

• Manage end-to-end integration of TMS and WMS for Pallet's largest clients, ensuring seamless system transitions
• Analyze and tailor operational workflows to enhance efficiency and alignment with Pallet's solutions
• Develop and execute comprehensive training for clients, ensuring effective use of Pallet's platforms
• Oversee data migration processes, maintaining integrity and compatibility between systems
• Serve as the primary point of contact for issue resolution, managing escalations and maintaining project timelines
• Maintain regular communication with stakeholders, including C-suite executives, to ensure alignment and satisfaction

Benefits

• Health insurance
• Flexible PTO
• Life Insurance and Accidental Insurance
• Short-Term Disability Coverage
• Generous salary and equity for all staff
• 401k option; helping you save for the future
• Yearly learning and development stipend
• Commuter benefits if you live in SF
• Fully covered uber ride home if you ever have to work late in the office
• Remote office home stipend