๐India
Enterprise Sales Manager
Kustomer
๐Remote - United States
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Summary
Join Kustomer as an Enterprise Sales Leader and report directly to the Chief Sales Officer. You will be responsible for shaping and executing the sales strategy, driving revenue growth, and building strong relationships with key stakeholders. This role demands a strategic leader who can balance high-level sales strategy with daily operational excellence. The ideal candidate possesses extensive experience in driving revenue in new regions for a high-growth SaaS business and a proven track record in developing and executing long-range sales plans. You will collaborate with various teams, lead new client acquisition, and maintain a deep understanding of the CX landscape. Kustomer offers a competitive compensation and benefits package.
Requirements
- 7+ years of experience in SAAS sales leadership roles, preferably in the customer experience sector
- Proven track record of driving year-over-year ARR growth, consistently meeting or exceeding sales quotas, and closing complex sales cycles
- Expertise in developing and executing sales strategies for enterprise and mid-market clients
- Excellent leadership and communication skills, with the ability to collaborate effectively with international teams
- Strong understanding of SaaS metrics, including ARR, LTV, CAC, and churn
- Exceptional ability to deliver product demonstrations and communicate the value proposition to clients
- Experience using CRM platforms (e.g., Salesforce) and sales analytics tools to drive decision-making and forecasting
- Deep knowledge of the competitive landscape in the CRM / SAAS sector
- Understanding of the partner and channel landscape in NORAM / EMEA
- Experience with Sales Methodology: MEDDPICC, Sandler, SPICED
- HIPAA Compliance
Responsibilities
- Collaborate across sales leadership and GTM teams to define and execute quarterly and annual sales goals in alignment with overall business objectives
- Develop and implement scalable sales strategies to consistently meet or exceed ARR growth targets year-over-year
- Recruit a sales team through networking and leveraging a network
- Develop high caliber talent and improve the skills of direct reports
- Retain employees and promote employees through their organizations
- Consistently meet and exceed sales quotas by driving the sales process forward, from prospecting through to deal closure
- Guide the sales team in executing on key strategies that result in closing new business
- Lead efforts in acquiring new clients by managing the full sales life cycle
- Prospect, deliver tailored product demonstrations, effectively communicate the companyโs value proposition, and successfully close deals
- Maintain a deep understanding of the CX landscape, positioning Kustomer effectively to differentiate in the market
- Serve as an industry thought leader, representing the company at events, and growing brand presence
- Articulate the company's value proposition, core values, and competitive advantages through compelling product demonstrations and conversations with prospective clients
- Ensure the sales team is able to effectively communicate these aspects
- Collaborate closely with the Customer Experience team to ensure seamless onboarding of new clients, facilitating strong relationships and smooth transitions to long-term customer success
- Work with Product, Marketing, and Customer Experience teams to align sales strategies with product offerings and market demands
- Collaborate to refine messaging and positioning for new customer acquisition
- Attend industry events and conferences to grow Kustomerโs presence and build relationships with key stakeholders in the market
- Network to create new business opportunities and keep a pulse on industry trends
Benefits
- Competitive salaries
- Stock options
- 100% healthcare coverage
- 401K
- WiFi and Mobile reimbursement
- Generous vacation policy
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