Enterprise Solutions Engineer

Summary

Join Zyte, a globally distributed team, as a Solutions Engineer and help enterprise customers achieve their business goals using our SaaS product offerings. You will onboard new customers, provide technical advice, and proactively monitor usage. This role involves collaborating with sales, customer success, and technical support teams to resolve issues and improve customer experience. You will work on diverse projects, finding optimal solutions, and interacting directly with customers. No two days are alike, making this a dynamic and engaging position. You'll contribute to improving internal tools, documentation, and product features based on customer feedback.

Requirements

• Have excellent communication in both spoken and written English
• Excellent problem solving skills
• Experience with techniques and tools for crawling, extracting and processing web data
• Are comfortable taking ownership in business critical situations; you enjoy being the “go-to” person
• Take a logical, data-backed approach to prioritizing projects, and enjoy working with others that do the same
• Are naturally dissatisfied with inefficiencies and having to do the same thing more than once; you see ways to fix the underlying cause rather than only reacting to what’s in front of you
• Experience in python and javascript
• Experience in Google bigquery, Grafana or similar

Responsibilities

• Onboard new enterprise SaaS customers and provide best practice technical advice on best utilisation of the platform
• Help the Sales & Customer Success Team review contract agreements up for renewal for existing customers to ensure these meet the needs of customers for the year ahead
• Proactively monitor Enterprise customers’ usage during trial periods, providing recommendations on additional tools, products or updates to how they are using the platform
• Work with Technical Support to manage customer issues that are not Product related (Bugs) and work to resolve for the customer
• Work with the CSMs as the Customer advocate for Escalated/At Risk Accounts with Technical Support and Product Team for Product related issues (Bugs / Features etc)
• Working alongside the Sales team, talk with enterprise customers to quickly understand both their objectives and their tech stack; Provide recommendations for them to fix underlying issues in their tech stack and Tune & configure Zyte API to best suit each customers’ specific situation
• Take proactive measures to measurably improve enterprise customers’ ability to successfully use Zyte API without your intervention. This will involve different things, but it will likely include: Improving internal troubleshooting / monitoring tools, documentation, etc for Zyte API; Providing extended functionality via other products in the Zyte platform, or popular open source frameworks; Liaise with other product teams within Zyte to ensure Zyte API is well integrated in the ways that best serve enterprise customers
• Be proactive in identifying product feature gaps and working with our Product teams on feature enhancements and providing customer candidates for beta programs

Preferred Qualifications

• Experience with Scrapy and other web-scraping frameworks
• Previous customer facing experience
• Loves to create visual representation of the data

Benefits

• Become part of a self-motivated, progressive, multi-cultural team
• Have the freedom and flexibility to work from where you do your best work
• Work with cutting-edge open-source technologies and tools