Alamar Biosciences, Inc. is hiring a
Field Service Engineer in United States

Summary

Alamar Biosciences is seeking a Field Service Engineer II to join their team in Saint Louis, MO. The role involves providing exceptional customer support, conducting instrument installation and training, and collaborating with engineering and R&D teams. Applicants must have a Bachelor's degree in a related field and 2-3 years of experience in the biotech industry.

Requirements

• Bachelor's degree in a related field
• 2-3 years of field-based experience in biotech industry

Responsibilities

• Provide exceptional levels of remote and on-site customer support based in Saint Louis, MO vicinity to customers in North America and beyond
• Initiate and cultivate positive relationships with customers and colleagues
• Address customer requests rapidly, including documenting in the CRM system
• Proactively collaborate with colleagues to provide comprehensive solutions to customer-facing issues
• Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ARGO platform in customer facilities
• Conduct customer training on the use and maintenance of instrumentation
• Provide valuable Voice of Customer insights to inform product improvements
• Create and refine scalable customer support processes that allow for future growth

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave