Element Biosciences is hiring a
Field Service Engineer in Europe, Middle East

Summary

Element Biosciences is seeking an experienced Field Service Engineer to support their growing customer base in the Germany NRW Region or Benelux, preferably in Belgium. The engineer will provide onsite installation, qualification, upgrades, repairs, and preventative maintenance service on next generation sequencers, identify root causes and resolve product issues in the field, collaborate with internal partners to resolve customer issues, interact with customers to offer and assist in service contract sales, assess maintenance/service needs and implement a plan of action for instrument service, display professionalism in all customer interactions, follow policies related to handling spare parts, utilize service CRM software to document work accurately and on time, travel internationally and domestically up to 80%, and have a Bachelor Degree or MS with 4+ years of relevant experience in engineering, physics, biology, chemistry or related field. Preferred qualifications include experience with NGS sequencing instruments and run set up, ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware, proficiency with data collection and analysis tools, experience with fluorescence microscopy, excellent verbal and written communications skills, demonstrated account management skills, Linux basics, and fluency in English and French. The engineer must be flexible in working hours and able to lift boxes weighing up to 20 pounds.

Requirements

Bachelor Degree or MS with 4+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)

Responsibilities

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field
• Collaborating with internal partners to resolve customer issues and improve processes
• Interacting with customers to offer and assist in service contract sales and other service products
• Assessing maintenance/service needs and implementing a plan of action for instrument service
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc
• Utilizing service CRM software to accurately document work in a timely manner

Preferred Qualifications

• Experience with NGS sequencing instrument and sequencing run set up
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java)
• Experience with fluorescence microscopy
• Excellent verbal and written communications skills, including technical writing abilities
• Demonstrated account management skills
• Linux basics
• Fluent in English  verbal / written and French is a big plus

Benefits

Travels internationally and domestically up to 80%