Fotona Lasers USA is hiring a
Field Service Engineer, Remote - Worldwide

Summary

Fotona is seeking a Field Service Engineer based in Los Angeles to provide exceptional technical service and support to customers. The role involves performing installations, preventive maintenance, and repairs of medical and dental laser systems, responding to customer inquiries, and ensuring compliance with FDA regulations.

Requirements

• Minimum Associate's or Technical Degree required; Bachelor's Degree preferred
• Education or experience with photonics, electronics, biomedical engineering, or similar preferred
• Customer service and/or field service experience is a strong plus
• Clear and friendly communication style with excellent command of English
• Exceptional attention to detail
• Ability to write correspondence and emails to customers
• Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.)
• Ability to work as a team member and independently with minimal or no supervision
• Microsoft Office, Excel, Outlook, and Word skills

Responsibilities

• Independently perform complex troubleshooting and repairs while working within the established procedures (training provided)
• Instruct customers and staff in applications and operations of the equipment (training provided)
• Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required
• Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner
• Ensure proper compliance with applicable FDA regulations provided by the company
• Ensure effective, accurate, and prompt handling of ALL customer needs professionally and systematically
• Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees
• Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times

Preferred Qualifications

• Ability to travel up to 75%
• Ability to work flexible hours, including some evenings and weekends

Benefits

• Competitive pay based on experience
• Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance
• 401(k) with matching
• Monthly car allowance, plus reimbursement for gas and travel expenses
• Advancement opportunities within a fast-growing and industry-leading company in healthcare