Tide is hiring a
Head of Sales

Summary

Join us in our mission to empower small businesses and help them save time and money. We are looking for an experienced and motivated Head of Sales (Head of Member Success) to lead a high performing team within Member Engagement.

Requirements

• Proven track record in leading and managing high-performing sales teams in a telesales environment
• Strong sales leadership skills with a passion for coaching and developing talent
• In-depth understanding of sales methodologies and best practices
• Excellent communication and interpersonal skills
• Strong analytical skills and ability to leverage data to drive performance
• Experience in the fintech or financial services industry is preferred
• A deep understanding of the small business market and its challenges
• Extensive experience in managing the success of multiple product areas, ensuring alignment with overall business objectives
• Demonstrated ability to consistently meet and exceed financial targets within a sales-driven environment
• Proven expertise in optimizing the performance of a large, diverse sales team, specifically in a telephone-based setting
• Strong strategic thinking with the ability to adapt to changing market conditions and product offerings

Responsibilities

• Build, develop, and motivate a high-performing sales team to achieve and exceed revenue targets
• Develop and execute effective sales strategies aligned with Tide's overall business objectives
• Set clear performance metrics, track team performance, and implement strategies to improve conversion rates and sales productivity
• Provide ongoing coaching and training to the sales team to enhance their product knowledge and sales skills
• Foster a strong customer-centric culture within the team, ensuring members receive exceptional service and support
• Leverage data and analytics to identify trends, optimise sales processes, and inform decision-making
• Work closely with cross-functional teams (marketing, product, BI, member support) to ensure alignment and achieve shared goals
• Oversee the day-to-day operations of a dynamic sales team of 60+ members and sub-management, ensuring seamless execution across a diverse product portfolio
• Lead initiatives focused on maximizing revenue growth, profitability, and the financial health of the sales funnels
• Drive recruitment, onboarding, and professional development programs to expand and strengthen the sales team, ensuring scalability and sustained success
• Implement strategies to manage and promote a wide range of products, ensuring the sales team is well-equipped to meet varied customer needs and projected targets

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options