Remote Hiring Manager EMEA

Summary

Join Remofirst as a Hiring Success Manager and be responsible for advising and proactively guiding customers and their employees through the global employment process. Manage a portfolio of employees, provide feedback on the Remofirst platform, and keep up to date with Product releases.

Requirements

• 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business
• Experience working in global HR, Payroll or Global Mobility essential

Responsibilities

• Manage a portfolio of employees with full ownership for onboarding or offboarding them using the Remofirst platform by explaining the global employment process, gathering required documentation and data, working with 3rd parties to provide locally compliant documentation, and keeping all parties updated on progress
• Be a global country expert on how employment works in a country for clients (supported by internal knowledge and our network of local experts) and help keep internal resources up to date
• Keep core data up to date as relates to onboarding and offboarding employees with our global network of local partners
• Provide feedback on the Remofirst platform from users to our Product team for consideration for future product roadmap
• Keep up to date with Product releases so you are a platform expert
• Proactively manage service issues relating to Remofirst services, providing action plans to resolve problems quickly and efficiently

Benefits

• 100% remote work
• PTO regulated by local statutory