HR Coordinator

Summary

Join JumpCloud as a Human Resources Coordinator and play a crucial role in shaping our culture and supporting employees. You will provide essential administrative and operational support across various HR functions, ensuring a seamless and positive employee experience. As the first point of contact for HR operational queries, you will respond to employee questions and requests. This role supports the entire employee lifecycle, from talent attraction and onboarding to offboarding and benefits administration. You will also contribute to compliance, reporting, and employee engagement initiatives. This remote position is based in Mexico and requires fluency in English and Spanish.

Requirements

• 2-4 years of experience in an HR or similar role
• Excellent verbal and written communication skills in both English and Spanish
• Excellent interpersonal and customer service skills
• Organizational skills and proactive attitude
• Analytical-critical thinking, keen attention to detail, and a process-oriented mindset
• Working understanding of human resources principles, practices, and procedures
• Excellent time management skills with a proven ability to meet deadlines in a fast-paced and dynamic environment
• Demonstrated expertise in prioritizing, multi-tasking, and performing assignments with minimal supervision
• Ability to effectively communicate both verbally and in writing at all levels of the organization, including Senior Management
• Demonstrated ability to exercise discretion, sound judgment, tact, and diplomacy in all communications
• Proven experience maintaining confidentiality of assignments due to exposure to sensitive information and contacts
• High level of proficiency in Google Suite and/or Microsoft Office

Responsibilities

• Working closely with talent attraction on coordinating interviews, managing candidate communications, and assisting with offer letter drafting
• Administer all aspects of the onboarding process, including new hire communications, employment agreements, IT equipment coordination, live session scheduling, new hire buddy tracking, and accurate systems and records maintenance, ensuring a successful first day for all future JumpCloudians
• Ensure timely tracking of our probation period, schedule evaluations, follow up with managers, update dashboards, manage the extension process, and maintain records and content guides
• Process employee lifecycle changes in ADP (hire, promotions, merit adjustments, terminations)
• Manage communications, coordinate laptop retrieval, liaise with Payroll for final payments, facilitate exit interviews (Culture Amp)
• Support Benefits Administration, including managing the benefits lifecycle (renewals, enrollment, terminations), unemployment claims and assisting with parental leave management
• Support HRBPs with Employee Relations cases in accordance with HR policies and procedures, best practices, and employment legislation
• Contribute to Compliance & Audit Management, conducting process and data audits, supporting internal and external compliance (e.g., benefits, policies, HR operations)
• Support the analysis and reporting on HR metrics, delivering scheduled and ad-hoc reports, supporting People dashboards, and performing workforce data analysis
• Support Employee Engagement initiatives, managing new hire/parent swag & and internal employee communications (birthdays, announcements)

Preferred Qualifications

HRIS experience is a plus, or a strong technical aptitude and willingness to learn multiple systems