Hr Operations Specialist

Summary

Join JumpCloud's People Operations team as an HR Operations Specialist, contributing to the smooth execution of HR processes and employee lifecycle management. This remote role in Mexico requires managing the HR request system, supporting employee onboarding and offboarding, maintaining accurate employee data, and generating HR reports. You will also play a key role in ensuring compliance, identifying process improvements, and leveraging automation tools. The ideal candidate possesses strong organizational skills, excellent communication abilities, and experience with HRIS systems. JumpCloud offers a remote-first work environment and a commitment to building connections within a fast-paced SaaS company.

Requirements

• 2+ years of experience in HR operations or shared services
• Familiarity with HRIS systems (ADP preferred) and data reporting tools
• Strong organizational skills and attention to detail with the ability to manage multiple priorities
• Excellent interpersonal and communication skills with a collaborative mindset
• High level of proficiency in Google Suite

Responsibilities

• Manage and administer the HR request system, ensuring timely resolution of employee status changes, HR-related inquiries, and other requests
• Support employee lifecycle activities, including onboarding, offboarding, and contractor management, ensuring smooth transitions and accurate system updates
• Maintain accurate documentation and records for employee status changes, keeping systems and workflows aligned
• Provide guidance to HR Coordinators, prioritizing tasks and resolving escalated requests
• Assist the HRIS Analyst in maintaining accurate employee data across systems
• Perform ADP data entry and conduct regular audits to ensure accuracy and correct errors
• Generate, analyze, and distribute HR reports, including engagement survey data, and provide actionable insights to People Business Partners
• Maintain the internal Policy Library, ensuring policies are up-to-date and aligned with legal requirements
• Assist stakeholders in drafting and implementing new policies, and conduct regular audits to ensure compliance
• Stay updated on international labor laws and ensure compliance across all regions where the company operates
• Identify inefficiencies in HR processes and propose solutions to streamline operations
• Leverage technology and automation tools to optimize HR workflows, improving efficiency and reducing manual effort
• Collaborate with HR leadership to implement improvements that enhance the employee experience and operational effectiveness

Preferred Qualifications

Proficiency with Jira or similar ticketing systems

Benefits

Remote work