Implementation Engineer

Summary

The job is for a technical delivery role at Panaseer, a rapidly growing company in the cybersecurity sector. The role involves supporting customer engagements, delivering exceptional customer value, and working with various technologies. The ideal candidate has experience in customer delivery, problem-solving, collaboration, and possesses skills such as SQL, data analysis, deployment, configuration, prioritization, organization, communication, teamwork, independence, and a willingness to learn new technologies.

Requirements

• Experience with engaging with customers at all development stages; implementation, onboarding and adoption
• Problem solving to identify root causes and propose fixes to technical issues
• Collaborating with the other teams eg product, CSMs, engineering to drive change improvements
• 2+ years of work experience in customer delivery, technical delivery or software development

Responsibilities

• Contribute to Panaseer’s technical delivery; primarily helping to deliver exceptional, predictable customer value
• Support customer engagements from a technical point of view, be the Panaseer product expert
• Deliver according to technical best practice; guiding our customers towards technically elegant solutions
• Take ownership of work and pride in delivering first class customer service and value
• Anticipate and address potential issue before they are widely recognised

Preferred Qualifications

• SQL and familiarity with data analysis methods
• Ability to deploy and configure a technical product to suit customer requirements
• Ability to prioritise and organise tasks
• Excellent communication skills
• Ability to work in teams and independently as required
• Interest in learning new technologies and domains

Benefits

• An annual leave allowance of 25 days per year
• Competitive salaries including equity options
• 401k
• Private Health insurance for you and your family
• Life and income protection insurance
• We are currently offering a productivity allowance to support remote working ($100 per month tax free)
• Access to benefits market and employee discounts
• In-house online wellbeing coaching support