Implementation Project Manager

Summary

Join Vibrent Health as an Implementation Project Manager, focusing on the successful delivery of our SaaS platform to customers. You will be the primary customer contact, managing all aspects of implementation from planning and execution to risk mitigation and reporting. This role demands extensive experience in clinical trials and software implementation, specifically within a SaaS environment serving research customers. The position is remote-first, with flexibility for those in the Fairfax, VA area. Vibrent offers a competitive compensation package, including a strong 401k match, comprehensive benefits, and support for professional development.

Requirements

• Have a Bachelor's degree in Business, Engineering, Computer Science, Information Technology, or a related field
• Have at least 5 years of customer facing Project Management experience in the implementation of software products with responsibility for project delivery, continuous process improvement and people management
• Have at least 3 years of experience working in a software product company using common Agile methods (Scrum, Kanban, etc.)
• Have 2+ years of Clinical Research experience to include Study Design and Protocols and coordination with vendors of CTMS or other Clinical Trial software solutions
• Have experience using vendor products for eConsent, eCOA, ePRO, CTMS, IRT, eTMF, RAVE, data management
• Have a thorough understanding of IT procedures and practices, functional teams, development environments, as well as its dependencies and challenges
• Have experience using Atlassian JIRA and Confluence
• Have deep expertise in several project management tools (Excel, SmartSheet and others)
• Demonstrate excellence in verbal and presentation communication skills to all levels of the organization and specifically during customer and stakeholder status calls
• Be organized with attention to detail specifically to all the moving parts of the project
• Have excellent analytical, logical thinking, and problem-solving skills and provide alternatives and solutions to risks, issues, and roadblocks to senior stakeholders
• Have experience with developing and improving software delivery processes
• Have experience managing project level budgets

Responsibilities

• Be accountable for successful life-cycle delivery of all customer projects involving existing software and customized IT solutions
• Serve as the primary point of contact for customers throughout the implementation process, fostering strong relationships and ensuring clear communication
• Develop detailed project plans, timelines, and resource allocations to ensure smooth execution of implementation activities and alignment with the customer’s goals and regulatory requirements
• Identify and mitigate risks, proactively addressing any issues that may impact project delivery
• Create and monitor metrics, KPIs and reports for tracking the success of implementation projects, on-time and within budget
• Track profitability of each project and create necessary labor and process efficiencies needed
• Provide effective reports and dashboards to senior management on a regular basis
• Collaborate with internal teams, including software development, product management, research services, and customer success, to coordinate resources and deliverables
• Coordinate with functional teams to develop Epics and Stories in Jira projects
• Conduct thorough testing and quality assurance activities to validate the functionality and performance of implemented solutions before they are provided to the customer
• Solicit feedback from customers and stakeholders to continuously improve our implementation processes and product offerings
• Develop and maintain expertise in Vibrent products: end to end knowledge of functionality, current and upcoming features, integrations, and possible gaps. Customers must be able to rely on you as an expert

Preferred Qualifications

• Have experience in a Trials Success or Customer Success role with a Clinical Trials software solution company
• Have Project Management Institute’s (PMI) PMP certification
• Have a Master's degree in related field

Benefits

• Competitive compensation package
• Over-average 401k match
• Benefits to prioritize self and family care
• Support for further education and career development
• Remote work