Implementation Specialist

Summary

Join Neostella, a customer-centric company using cutting-edge technologies to deliver solutions. We are seeking an Implementation Specialist to lead client Filevine implementations. You will collaborate with clients and team members, designing and building project templates to drive operational processes. This role involves daily client interaction, showcasing solution-finding, communication, and leadership skills. The position offers significant growth potential and opportunities. Discover the details below!

Requirements

• Possess superb English language oral and written communication skills
• Enjoy being on calls and solving problems in real time
• Effectively direct meetings with multiple stakeholders
• Navigate working in 10+ simultaneous client implementations
• Demonstrate collaboration & delegation skills

Responsibilities

• Serve as the primary point of contact for Neostella with each assigned client
• Build and maintain the client’s trust through demonstrated expertise, communication, and a solutions mindset
• Lead each assigned client’s design portion of their implementation and product integrations
• Facilitate client meetings including design, workflow, and review sessions
• Coordinate, direct, and collaborate with supporting team members
• Quickly understand unfamiliar systems to draw parallels to Filevine

Preferred Qualifications

• Have experience implementing or using Filevine in a firm
• Have experience in an administrative role in a law firm or legal department
• Have experience in software implementation
• Be a Certified Filevine Admin

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation & Holidays)
• Training & Development
• Work From Home
• Travel Bonus
• Maternity & Paternal Leave