Remote Inside Sales & Customer Support

Summary

CareLuLu is a company focused on improving access to safe, affordable, quality child care and early education. They are hiring an inside sales and customer support professional to help families find the right daycare or preschool by performing consultative calls and emails, managing leads in their CRM, and providing excellent customer service. The ideal candidate is a fluent English speaker with 2-10+ years of experience in inside sales or customer support, strong communication skills, self-motivated, tenacious, attentive to details, entrepreneurial, and comfortable with change.

Requirements

• Fluent English speaker (not required but a BIG plus: you’re also fluent in Spanish)
• 2-10+ years of experience with inside sales / customer support
• Outstanding written & phone communication skills, and fast typing skills
• Owner mentality: you’re self-motivated, set your own goals and deliver results working independently
• Be tenacious, high-energy, positive and able to overcome objections
• Be EXTREMELY attentive to details with consistent error-free execution
• Be entrepreneurial and comfortable with change. You offer feedback and ideas for improvement
• Home office: high speed internet + back-up internet + privacy (office or room with no background noise)

Responsibilities

• Perform 50+ calls/day + emails/SMS (no cold calling, calls are to people who used our site)
• Take a consultative approach to understand parents’ needs and refer adequate daycares
• Accurately maintain records in our CRM to ensure up-to-date customer info and status
• Manage leads in our CRM: guide/advise parents with frequent follow up
• Communicate clearly, provide exemplary customer service, and manage long-term high-value relationships

Benefits

• Competitive base salary (depending on experience) + uncapped commission
• Paid time off and other benefits with tenure and performance
• Flexible work-from-home setting (no more commute!)
• Team gatherings/events + occasional team retreat in a nice villa!