Instructional Designer

Summary

Join NICE, a global leader in software solutions, and become a key member of the training development team within NICE Global Education Services. You will be responsible for creating engaging training materials in various formats for NICE products and applications. Collaborate with diverse stakeholders, including product managers and engineers, to ensure timely and accurate training development. This role demands in-depth product knowledge and exceptional communication skills. You will lead end-to-end learning solutions, from needs analysis to delivery, and maintain proficiency in NICE Workforce Management solutions. The position requires a minimum of 3 years of experience in training development and instructional design for software applications.

Requirements

• Minimum 3 years of experience in training development and instructional design, specifically for software applications
• Expertise in creating instructor-led training programs and content for complex technical processes
• Experience in developing eLearning courses and video tutorials using authoring tools such as Articulate Storyline, Camtasia, or similar
• Excellent command of Microsoft Word and PowerPoint
• Excellent presentation skills
• Strong self-learning skills to keep up with new software developments and training techniques
• Excellent task and time management skills and ability to work with urgency and with minimal supervision
• Self-motivated professional and team player
• A positive "Can-Do" attitude with a passion for training and learning

Responsibilities

• Lead end-to-end learning solutions, from needs analysis and mapping to design, development, and delivery of Train-the-Trainer programs
• Develop technical and application training solutions and materials for both instructor-led training courses and eLearning programs for customers, partners, and employees
• Collaborate closely with the product house to gain expertise in new products and versions, ensuring accurate and up-to-date content development
• Maintain high level of proficiency in NICE Workforce Management (WFM) solutions to drive course design and development based on product expertise
• Maintain and configure training systems in the lab environment to support training activities
• Work closely with product experts and SMEs to gather knowledge and requirements related to product features, updates and use cases, and translate them into effective learning content
• Serve as a global point of contact for trainers and consultants, providing product and professional knowledge support, and conducting knowledge transfer sessions to ensure team readiness
• Thrive in a fast-paced environment, managing multiple projects simultaneously, while ensuring timelines are met and quality standards are maintained
• Collaborate with peers and experts across the company, globally, to achieve business, project, and group goals
• Stay up to date with emerging trends and technologies in instructional design and technical training
• Support business requirement to curate, compile and create learning program for internal and external learners
• Upload and maintain all training content on the Learning Management System (LMS)

Preferred Qualifications

• A Bachelor’s or Master’s degree in Instructional Design and Technology
• Experience in customer success / support / implementation in a software company
• Experience with NICE Workforce Management (WFM) solution
• Experience in the SaaS industry
• Experience with the contact center environment and technology
• Experience with Cornerstone OnDemand Learning Management Systems (LMS)

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations