Instructional Designer

Summary

Join Outreach's Customer Education Team as an Instructional Designer and help lead our customers to success by creating engaging and effective educational materials. You will collaborate with internal teams and clients to develop scalable content, including self-paced courses, videos, and assessments. This role requires strong instructional design skills, project management experience, and a customer-first attitude. The ideal candidate will have experience with e-authoring tools and LMS software. We offer a competitive salary and benefits package, and remote work options are available.

Requirements

• Have 3+ years of experience in instructional design, technical course development, curriculum management, or a related field (ie. L&D, enablement), ideally in a fast-paced SaaS environment
• Hold and actively maintain at least one Certification pertinent to Instructional design
• Have strong project management skills, and the ability to manage multiple projects and deliver quality content quickly in a fast-paced environment
• Be obsessed with the learner’s experience and apply best practices in adult learning to your design
• Be passionate about delivering value quickly to the customer and take a highly iterative approach to your design
• Thrive at identifying, creating, and incorporating the most effective and innovative practices in the learning industry
• Have experience with e-authoring tools such as Camtasia, Articulate 360, and Adobe Creative Cloud
• Have experience with LMS software (Skilljar preferred)
• Be a strong communicator, with clear concise communication in both written and presentation form

Responsibilities

• Collaborate with internal Product, Success, Training and Marketing teams to determine key needs and areas of focus for education content
• Scope, create, and evolve engaging, scalable content to drive customer outcomes
• Create self-paced courses, training assets, and supporting resources including videos, job aids, assessments, and other collateral
• Write course, create videos that require recording voiceover, recording screen captures, editing audio and video, designing slides, creating video animations, and using approved graphics, photography, and videography
• Understand customer impact and sentiment and build action plans to maintain net positive feedback
• Work with go-to-market teams to capture latest functionality releases for internal enablement and external educational
• Maintain working knowledge of customers’ different personas and use cases
• Assist with the managing and administering of the Learning Management System (LMS) and other learning systems
• Design performance-based, measurable learning assessments which directly align to learning objectives

Preferred Qualifications

• Have 3+ years experience working at a fast-paced Software-as-a-Service (SaaS) company
• Have experience in Customer Success, Customer Education/Enablement, and/or Professional Services
• Have experience working with modern Learning Management Systems, preferrable Skilljar
• Be comfortable collaborating with and presenting to all levels within the organization, including senior leadership
• Have experience building and maintaining certification programs

Benefits

• Incentive compensation
• Bonus
• Restricted stock units
• Benefits
• Remote work options