Remote IT Operations

Summary

The job is for an IT Operations role at Clipboard Health, a fast-growing tech startup in the healthcare industry. The role involves managing technical infrastructure, application access management, configuration & integrations, automation, user support, security, IAM strategy development, onboarding & off boarding processes.

Requirements

• 2+ years of experience in IT operations, technical support, or a similar role
• Proficiency in troubleshooting technical issues and providing remote support
• Ability to manage permissions across multiple platforms
• Experience with Google Suite and Super Admin privileges
• Ability to take an ambiguous task or problem and create a clear plan of action
• Understanding of SSO, IAM, and application integration (preferred but not required)

Responsibilities

• Oversee and manage access to various applications across the organization, ensuring seamless integration with SSO providers and maintaining secure access controls
• Manage the technical setup and configuration of applications, including integrating third-party tools with platforms like Slack, setting up new domains for a new entity, and more
• Identify opportunities to automate routine corporate activities to improve efficiency and reduce manual workload
• Provide timely and effective support to users experiencing issues with our applications, including login difficulties, email deliverability problems, and other technical challenges
• Monitor corporate security practices, identify vulnerabilities, and lead initiatives to enhance our security infrastructure
• Collaborate with People Operations and Security to create and enforce a robust IAM strategy
• Oversee all platform onboarding and off boarding processes related to People Operations applications and tools

Benefits

$60,000 - $120,000 depending on location and experience