Mattermost is hiring a
IT Operations Specialist, Remote - United States

Summary

Mattermost is seeking an IT Operations Specialist with 3+ years of experience in a Mixed OS environment to manage the Helpdesk, contribute to onboarding/offboarding, manage inventory, refine IT policies, and work on various projects related to productivity, security, and IT improvement. The role is remote and pays between $85,000 - $112,000 per year.

Requirements

• 3+ years of work experience in an IT role in a Mixed OS environment
• Working knowledge of administering a large SaaS stack
• Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace
• Firm grasp on security best practices

Responsibilities

• Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience
• Contribute to a smooth onboarding and offboarding experience
• Manage inventory and help develop the asset management system
• Contribute to refining and adding to IT policies and documentation
• Work on various projects related to increasing productivity, security, and taking IT to the next level (e.g., implementing an MDM solution, revamp of the helpdesk system, rollout of a new EDR solution)
• Collect information, analyze it, and find solutions for hardware and software issues

Preferred Qualifications

Preferred experience working remotely and as part of a global team

Benefits

$85,000 - $112,000 a year