Remote Key Relationships Coordinator

Summary

Join our Key Relationships team as the Key Relationships Coordinator, supporting frontline fundraisers with administrative tasks, project management, and donor relations to help us reach our fundraising goals.

Requirements

• A bachelor's degree
• Excellent customer service
• Strong written and verbal communication skills
• Acute attention to detail with the ability to prioritize, multitask, and efficiently complete tasks
• A problem-solving spirit, team-oriented mentality, and enthusiastic work ethic
• A passion for charity: water’s mission that invigorates and excites the people you share it with

Responsibilities

• Triaging and responding to donor inquiries and FAQs through our customer service platform
• Managing team-wide administrative tasks, from supporting with data entry and list exports in Salesforce to meeting facilitation and assisting with prospect research
• Project management of both one-time and ongoing internal team projects throughout the year
• Mastering Salesforce, Zendesk, Notion, Jira, iWave, Keynote, and all other tools used by the Key Relationships team, helping to keep our donors happy, data clean, and records up-to-date
• Exploring creative methods to express our gratitude to donors, writing thank you notes, and fulfilling gifting requests for VIP donors on an ad hoc basis
• Managing printing and shipping requests for the team and our supporters
• Supporting the team with the planning and execution of donor trips and regional events as needed
• Becoming an expert on charity: water’s programmatic work and staying up to date on international Water, Sanitation & Hygiene (WASH) issues as a whole

Preferred Qualifications

• Experience working cross-departmentally in a fast-paced environment
• Proficiency with Salesforce as a CRM tool
• Familiarity with tools like Keynote, Notion, Jira, Basecamp, Zendesk, etc
• Familiarity with the nonprofit sector, specifically frontline fundraising teams

Benefits

• Unlimited PTO
• Summer Fridays
• 6-week paid sabbatical leave after 5 years of employment
• Annual bonus potential through The Pool
• 401k plan + employer match
• Medical covered at 80% + Dental/Vision contributions
• FSA + dependent day care FSA
• Employer-paid life insurance, STD, LTD
• 16-week paid maternity and paternity leave for new parents
• Stipends for Home office, Professional Development, TSA Pre-check and a You-do-You Perk
• 2-4 annual travel requirements to spend quality in-person time with the team