Logistics & Customer Operations Specialist - Circular Supply Chain

Summary

Join a fast-growing logistics company as their Logistics & Customer Operations Specialist! This full-time, remote position (Eastern/Central Time Zone) combines logistics operations and customer support, making you a key contact for clients. You will manage daily logistics, coordinate container returns, and ensure smooth operations. The role involves close collaboration with various teams and partners. This position is perfect for a proactive problem-solver who enjoys ownership and wants to contribute to the company's US expansion. The company offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, and 100% remote work with flexible hours.

Requirements

• 2-4 years of experience in logistics coordination, supply chain operations, or a customer-facing role within the logistics industry
• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred. Equivalent practical experience will also be considered
• A customer-first mindset with excellent communication and problem-solving skills
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with a knack for ensuring data accuracy
• Proficiency in the Microsoft Office Suite, particularly Excel
• Fluency in English is required

Responsibilities

• Monitor inventory levels and resolve discrepancies with customers and depots
• Coordinate national and international freight, optimizing transport without pallet swaps
• Communicate and negotiate with carriers, clients, suppliers, and partners to maintain strong relationships
• Serve as the main contact for contract customers via phone and email (no sales calls)
• Manage the full order process, from intake to container returns, ensuring smooth operations
• Handle claims and resolve customer issues efficiently
• Maintain accurate master data and manage invoicing and credit processes
• Collaborate with production, logistics, sales, and quality teams
• Support continuous improvement by driving quality through customer and vendor interactions

Preferred Qualifications

• Experience with an ERP system or a Transport Management System (TMS) is a strong plus
• German language skills are a significant advantage but not mandatory

Benefits

• Comprehensive benefits package including company-paid medical, dental, and vision insurance for the employee
• A unique onboarding program, including a trip to our European headquarters to meet the global team and immerse yourself in our culture
• Generous Paid Time Off (PTO): We believe in work-life balance and offer a comprehensive PTO policy
• 401(k) Retirement Plan: With a generous company match to help you save for the future
• 100% remote work with flexible hours—no shift work or weekend duties
• Modern IT equipment and a supportive international work culture
• A long-term growth opportunity in a key role as part of their US expansion