Mindtickle is hiring a
Managed Services Associate

Summary

Join our team as a Managed Services Representative and deliver top-notch service to enterprise-level customers. As a proactive member of our dedicated team, you will manage administrative tasks, maintain quality assurance, and collaborate with clients and internal stakeholders to deliver innovative solutions.

Requirements

• Have Bachelor’s degree in Computer Science, Information Technology, or a related field
• Have minimum 2 years of experience in software testing, with a focus on automation in a SaaS environment
• Are Proficiency in automation tools such as Selenium, Cypress, TestNG, JUnit, or similar frameworks
• Are proficient in programming skills in Java, Python, or JavaScript
• Are experience with CI/CD tools like Jenkins, CircleCI, or GitLab CI
• Have hands-on experience with API testing (Postman, RestAssured, etc.)
• Have good understanding of Agile methodologies and the software development lifecycle (SDLC)
• Have knowledge of testing strategies for web-based applications and microservices
• Have Strong problem-solving skills and attention to detail
• Have Excellent communication and collaboration skills
• Have an ability to thrive under tight deadlines and manage multiple projects concurrently
• Are Keen attention to detail and adeptness in comprehending problem statements
• Have deep commitment to the accuracy of work and a strong focus on client satisfaction
• Possess a customer-centric and solution-oriented approach
• Be the Mindtickle platform expert in the team to help address any queries and provide relevant recommendations to the team or customers
• Be adept at Functional Testing, Performance Testing, and Usability Testing
• Can prepare test plans, write and execute test cases, and analyze final results
• Can manage defect tracking, analyze, report, and assist in enhancements
• Can coordinate with the development team and project leads, and estimate the time required for testing
• Are proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact
• Can Provide comprehensive technical testing and proofing of all course components; ensuring readiness for the launch

Responsibilities

• Take charge of projects and handle administrative tasks on the Mindtickle platform
• Maintain high standards of quality assurance on all deliverables
• Manage administrative tasks of multiple customers and projects simultaneously while adhering to timeliness, quality and schedule
• Gain a comprehensive understanding of client requirements, ensure timely communication and updates to customers
• Recognize and articulate the business value of our services
• Act as the primary point of contact for both client and internal team communications for high-priority projects
• Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients
• Design, develop, and maintain robust and scalable test automation frameworks
• Collaborate with developers and service teams to understand application features and create comprehensive test strategies
• Write and execute test scripts using automation tools such as Selenium, Cypress, or similar
• Ensure continuous integration (CI) of test suites into the CI/CD pipelines (e.g., Jenkins, CircleCI, etc.)
• Perform functional, regression, and performance testing of the platform or custom solutions
• Debug test failures, report bugs, and work with the development team to resolve issues
• Analyze test results, prepare test reports, and provide actionable insights to improve the platform's quality
• Maintain and improve the test infrastructure to support scalability
• Stay up to date with the latest industry trends and tools in automation and testing
• Innovate and create reusable templates and best practices
• Foster a culture of innovation to optimize work efficiency

Preferred Qualifications

• Have an experience with performance and load testing tools like JMeter, Gatling, or BlazeMeter
• Have Familiarity with security testing practices and tools (e.g., OWASP, ZAP, Burp Suite)
• Have an understanding of container orchestration with Kubernetes and experience testing applications within containerized environments
• Experience working with version control systems like Git and in code review processes
• Understanding of data-driven testing and the ability to manage complex data sets in tests
• Familiarity with business metrics or KPIs tied to QA performance (e.g., reducing defect leakage, increasing test coverage)
• Exposure to AI/ML-driven test automation tools or frameworks (e.g., Testim, Mabl, or Functionize)