Manager, Commercial Operations

Summary

Join Smile Digital Health, a leading health data platform company, as their Commercial Operations Manager. This role requires operational alignment of revenue-generating teams across the client lifecycle to drive growth and efficiency. The manager will lead and guide the Commercial Operations team, improving the effectiveness of Sales and Marketing. Responsibilities include forecasting, sales modeling, compensation planning, and pipeline management. The ideal candidate will have extensive experience in revenue operations and leadership, along with strong analytical and communication skills. Smile Digital Health offers a remote work environment, flexible time off, competitive salary and benefits, and professional development opportunities.

Requirements

• 6-7+ years of experience in revenue operations, sales operations, or business operations
• 2+ years of experience in a leadership and/or lead role in sales/revenue operations
• Demonstrated ability to promote revenue growth
• Excellent creative thinking and problem solving skills including trend analysis, categorization of types of revenue, territory and quota development, etc
• Ability to track and develop metrics and key performance indicators (KPIs), analyze them, and turn them into actionable strategies
• Excellent verbal and written communication skills including the ability to present and communicate data in a clear, engaging, and meaningful way
• Proven ability to create relationships and build trust cross-functionally with other departments
• Deep knowledge of Customer Relationship Management (CRM) software administration including Salesforce (including advanced CPQ and other tooling embedded in Salesforce), HubSpot, Netsuite, and other major platforms
• Strong experience with a BI Tool (such as Tableau or CRM Analytics)
• Advanced knowledge of excel

Responsibilities

• Maintain and improve a Sales and Revenue Operations model to support the growth of Smile Digital Health
• Ensure the CRM is accurate, optimized and regularly updated to maintain accurate pipeline reporting, customer lifecycle data, and forecast modeling
• Provide strategic recommendations to optimize systems and processes to enable customer-facing teams
• Design, implement, and scale revenue generating processes using data and technology to streamline workflows that will improve sales velocity
• Lead a team of Analysts, SF Admin, and Sales Operations who support sales, marketing, and revenue tooling
• Hire, train, and coach Commercial Operations team members to ensure continuous growth and development of the team
• Oversee the deal desk function including, but not limited to, establishing standardized processes for deal review and approval, identify areas of improvement, create pricing and discount guidelines, and partnering with sales, legal, and finance teams to ensure favourable margins for projects
• Serve as a subject matter expert on projects to design and implement processes and tools to enable effective sales planning and net new business forecasting
• Collaborate with finance on sales and commission forecasts
• Lead strategy and vision of intelligent goal setting through the adoption of tools for market segmentation, quota setting, and account planning
• Provide strategic guidance to sales reps, supporting enterprise deals and development of pricing strategies
• Partner cross-functionally with Marketing, Sales, Customer Success, and Finance teams to improve execution of pre-and post-sales processes, including approval process, contract management, pipeline, leads, and more
• Serve as a subject matter expert for sales processes and operations
• Understand the business needs and strategy and oversee the creation of dashboards and communication of commercial team metrics
• Work with Marketing to ensure all top-of-funnel activities are captured and tracked and data integrity is preserved
• Assist in driving key operational metrics for the sales organization like quota attainment, pipeline growth and coverage, and stage conversion rates
• Leverage business knowledge and expertise to drive business process improvements
• Partner with leadership to strategize, operationalize, and analyze data
• Serve as a guide for the company, tying proposed initiatives to a data-backed lift in revenue

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club