Manager - HR Product & Service Operations

Summary

Join Lawrence Livermore National Laboratory (LLNL) and lead a team of up to seven professionals overseeing HR processes and product operations during a transition to Oracle HCM Cloud. As part of the HR Operations Service Center leadership team, you will collaborate with IT to support HCM applications spanning various HR functions. This full-time, off-site position offers a flexible term appointment for one year, with occasional on-site presence required. You will lead team development, manage HR product governance, partner with IT and the HCM project team, identify opportunities for optimization, and manage Oracle releases. Additional responsibilities include strengthening business analyst capabilities, maturing process analysis, contributing to a multi-year roadmap, developing communication plans, and driving improvements to HR systems. You will also perform data analysis, serve as a delegate for the HR Operations Division Leader, and perform other duties as assigned.

Requirements

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship
• Bachelor’s degree in Business, Human Resources, Management Information Systems or equivalent combination of education and related experience
• Experience defining and delegating work effectively and working issues across all levels
• Strong executive presence and ability to translate complex topics into actionable recommendations
• Extensive experience developing, implementing and managing HR operational policy and process
• Experience leading and managing multiple, integrated projects dependent on cross-functional collaboration
• Ability to independently identify, analyze, and develop solutions for complex problems
• Broad experience developing HR or Business Technology systems or working across HR functions
• Experience making decisions with organizational and institutional impact
• Highly skilled in negotiating mutually acceptable outcomes

Responsibilities

• Lead the development of a team and individual staff by providing vision, coaching, and resources for success
• Lead and measure continuous improvements to HR Help Desk service and products
• Partner effectively with IT to keep the lights on in legacy PeopleSoft applications while a dedicated project team designs and implements Oracle HCM Cloud
• Manage the HR product governance process to ensure all changes to HR products are prioritized and fit the HR roadmap
• Partner effectively with the HCM project team to effectively scope and prioritize needed HR systems improvements
• Identify opportunities to optimize business results and HR service delivery through new or existing technology
• Manage the review of release notes, impact analysis, and testing efforts for Oracle quarterly releases and monthly patches
• Strengthen and grow business analyst capability through selection, development, and cross training to ensure Core HR system knowledge and process is adequately supported and documented
• Mature rigor in process analysis and mapping, system requirements documentation, and testing
• Contribute to the development and execution of a multi-year business and technology transformation roadmap
• Develop and execute communication plans that build adoption for change using a collaborative approach
• Organize team to develop self-service resources and training that supports end user understanding and adoption of HR services and products
• Drive improvements to HR system(s) access process and controls
• Serve as a project leader on highly visible improvement initiatives which require significant integration and influence with various parts of HR and other functions such as Finance, Legal, IT, and Staff Relations
• Perform quantitative and qualitative analysis to develop data-based stories around HR impact and strategy
• Serve as a delegate for the HR Operations Division Leader, which may require giving presentations about the HR function or organizational performance to senior executive management or NNSA Livermore Field Office
• Perform other duties as assigned

Preferred Qualifications

• Prior supervisory and team building experience
• PHR/SPHR professional certification
• PMP/SCRUM certification
• Experience leading or supporting enterprise resource planning (ERP) transformation
• Experience with cloud-based HR Technology such as Oracle HCM Cloud, Workday, or SAP SuccessFactors
• Experience with PeopleSoft, Service Now, or Jira applications
• Experience managing recurring cloud application releases
• Experience applying industry best practices for software quality assurance or agile project management

Benefits

Telecommute options are available for this position