Manager of Technology and Knowledge Enablement

Summary

Join Visa, a global leader in payments technology, as a Manager of Technology and Knowledge Enablement for Visa Direct. Lead the strategic and operational management of Visa Direct’s knowledge management platform and related sales enablement learning initiatives. This role requires expertise in project management, content governance, and digital learning systems to deliver user-centered solutions. You will be responsible for administering the knowledge management platform, facilitating knowledge sharing, managing projects, streamlining workflows, and leveraging analytics. The position is remote, with occasional travel required. Visa offers a comprehensive benefits package.

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Responsibilities

• Serve as the primary administrator and strategic owner of Visa Direct’s knowledge management platform, including content review and approval, site and page development, ensuring intuitive navigation and alignment with business priorities
• Facilitate knowledge sharing and best practices across functional areas by designing and creating job aids, how-to guides, and governance documentation to promote adoption and accountability of platform governance
• Act as cross functional project manager for multiple initiatives led by the L&D team, ensuring timely delivery and stakeholder alignment, managing dependencies across all functions
• Develop and manage project plans, timelines, and communications for content migrations, audits, and new L&D rollouts
• Streamline and optimize workflows by identifying inefficiencies, redesigning processes, and implementing scalable solutions that improve team productivity and reduce manual effort
• Manage backend logistics for regularly scheduled live presentations, including calendar invites, video editing, and post-event publishing
• Administer SharePoint environments to maintain content structure, permissions, and usability
• Partner with IT and platform teams to implement enhancements and troubleshoot issues
• Leverage analytics tools to monitor content usage, training effectiveness, and content performance within knowledge management platform and LMS
• Provide regular reporting and insights to inform continuous improvement and strategic planning
• Apply instructional design principles to support the creation of learning assets for engaging learning experiences
• Collaborating with SMEs, content owners, and communications leads to align content with business goals

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 5+ years of experience in training, technology, and program management roles
• Proven success collaborating with global teams and delivering enterprise-wide technology rollouts
• Project management experience
• Expertise in SharePoint, LMS platforms, Microsoft 365, and digital learning tools (e.g., Articulate 360, Adobe Suite)
• Strong communication, stakeholder management, and cross-functional leadership skills
• Strong analytical and problem-solving skills, with attention to detail
• Self-starter with the ability to manage multiple priorities while working cross-functionally in a matrixed organization
• Curiosity to understand the business
• Proven ability to establish productive working relationships with staff and management at all levels
• Ability to set priorities and manage expectations while working as part of a team or independently
• Proficient with MS Power Automate and Power Apps
• Experience in the payments industry

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program
• Bonus and equity