Sales Operations Manager

Summary

Join Vital Farms as their Sales Operations Manager, reporting to the Director of Sales Operations. You will be responsible for managing sales interactions with operations and supply chain, streamlining sales processes, and ensuring efficient order fulfillment. This role requires strong problem-solving skills, experience in sales operations and supply chain within CPG, and proficiency in Microsoft Office, particularly Excel. The ideal candidate will possess a passion for ethical and nutritious food and demonstrate teamwork and a commitment to continuous improvement. Vital Farms offers a remote work environment, competitive pay and benefits, including medical, dental, vision, paid parental leave, retirement contributions, and annual bonuses. Free eggs and butter, along with professional development opportunities, are also provided.

Requirements

• Passion for ethical and nutritious food and purpose-driven brands
• BSc/BA in business administration or relevant field; certification in sales, finance, operations a plus
• 5+ years of experience in sales, sales operations, supply chain or relevant field in Consumer-Packaged Goods required
• Ability to travel 20% as needed for company and team meetings, onboarding and other business needs
• MS Office skills with expertise in excel
• Well-organized and responsible with an aptitude in problem-solving
• Excellent verbal and written communication skills
• Proven experience in sales operations, distribution, and cross functional problem-solving

Responsibilities

• Lead the sales crew through all interactions of getting product setup, ordered & delivered including
• Any operational projects and pain points involving Supply Chain & Operations
• Weekly Allocation Process
• Streamline and standardize sales processes, ensuring they are efficient and aligned with cross functional teams
• Communicating detail and the resolution during operational challenges ensuring a successful implementation cross functionally within operations
• Managing the process around New Customer Setup within our Systems
• System Maintenance for Sales Reports in Power BI, Ship to Reporting and Key Insights (NOT consumption based)
• Managing Customer Scorecards regarding Operational Aspects
• Updating the terms and conditions around maintenance processes
• Customizing customer letters specific to allocation or operational changes
• Establish and maintain SOP and RASCI documents to align cross-functional groups

Preferred Qualifications

Past experience in Microsoft Dynamics 365, Power BI a plus

Benefits

• A fast-paced, energetic, remote environment with passionate people who are leading a movement to bring ethically produced food to the table
• Competitive pay and benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few)
• Generous retirement contributions: 401(k) + 3% Contribution from Day 1
• Annual bonus and equity grant (subject to business results and company approval)
• Free eggs and butter, along with friends and family discounts
• Fun team SWAG that will make you the talk of the town
• Professional development opportunities and an amazing team dedicated to your growth