Senior Marketing Operations Lead

Summary

Join Airbnb's Marketing Operations team as a Senior Marketing Operations Lead and lead biannual marketing planning and roadmapping. You will maintain the organization-wide roadmap, design improvements for marketing systems and processes, and develop operational frameworks to enhance efficiency. Collaborate with cross-functional teams, including Marketing, Creative, Finance, and Talent, on special projects. Support Marketing leadership with regular updates and presentations. This role requires 12+ years of experience in global marketing operations, strategy, or management consulting, along with experience working with global marketing organizations and strong business acumen. The position is US-remote eligible, with occasional office work or offsite attendance.

Requirements

• 12+ years of experience in global marketing operations, strategy & operations, and/or management consulting (or the equivalent)
• Experience working with a global marketing organization across marketing and creative disciplines (Strategy, Brand, Product/Marcom, Growth, Media, Creative, Production, etc.)
• Structured thinker with strong business acumen
• Experience partnering with Finance (FP&A, Strategic Finance) and Analytics/Data Science
• Experience establishing systems and developing processes in a dynamically scaling environment
• Ability to take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line in a timely fashion
• Passion for cross-functional collaboration, particularly given the functional structure and collaborative culture of Airbnb
• Strong spirit of ownership and responsibility, balanced with a low-ego willingness to partner closely with others to achieve alignment and buy-in
• Ability to own the work in a hands-on way and be in the details
• Ability to effectively communicate and influence decisions at all levels

Responsibilities

• Lead biannual Marketing planning and roadmapping, in partnership with Marketing and Creative leadership, Finance, and other cross-functional partners
• Maintain the org-wide trusted ‘source of truth’ roadmap
• Design new and/or step-change improvements for systems and processes used across Marketing
• Develop operational frameworks, processes, and resources that continue to improve operating clarity, focus, and efficiency as Airbnb and our Marketing continue to scale globally
• Drive cross-functional special projects, as prioritized by the Head of Marketing. E.g., facilitating cross-functional process definition and role clarity for 0->1 initiatives, designing a prioritization framework for assessing and operationalizing new growth pillars
• Support the rhythm of business for Marketing leadership (e.g., Executive team updates, leadership reviews, leadership offsite content)

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits