Remote Marketing Automation Manager

Summary

Join our Marketing Operations team as a Marketing Operations Manager and contribute to delivering marketing campaigns across Vonage. You will oversee strategic and operational initiatives, collaborate with functions to drive performance improvements, and help the company continue its fast growth trajectory.

Requirements

• 5+ years experience and demonstrated expertise working with marketing automation and engagement platforms (Salesforce Marketing Cloud, Account Engagement, etc.) required
• 5+ years of experience supporting marketing and sales with a thorough understanding of lead-to-revenue processing workflows
• Proven experience launching and high visibility, high-performing multi-channel campaigns
• Experience building, testing, and optimizing HTML emails for various clients with dynamic coding required
• Ability to prioritize and handle multiple projects simultaneously, perform in a fast-paced environment, and maintain a high level of detail and accuracy

Responsibilities

• Oversee strategic and operational initiatives across marketing and with other functions to drive performance improvements, continuously enhance the impact of marketing, and help the company continue along its fast growth trajectory
• Collaborate across functions to structure problems, conduct analysis, and drive solutions through a rigorous, data-driven process
• Create and manage project plans with clearly defined deliverables and resources, coordinate work streams and dependencies, track and communicate progress, and identify obstacles and ensure they are addressed
• Design/redesign processes & business rules to optimize the results from the end-to-end tech stack in Account Engagement (Pardot)
• Build, test, launch, and optimize multi-channel (email, nurture, sms) marketing campaigns maximizing real-time triggers, segmentation, and personalization to create seamless customer journeys
• Ensure compliance with appropriate regulations and company policies
• Train users, assist in creating and documenting training materials

Benefits

• Medical, Vision, and Dental Coverage
• Health Savings Account (HSA)
• Income Protection
• Maternity & Paternity Leave
• 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year
• Tuition Reimbursement
• Voluntary Legal Plan
• Optum Employee Assistance Program
• Discount on Auto, Home & Pet Insurance