Office Assistant

Summary

Join ConnectOS, a top-rated Philippines employer, and become a vital part of our team as a Dispatcher. You will manage multiple technicians' schedules, handle incoming and outgoing calls, and ensure smooth service operations. This remote position requires strong communication, customer service, and organizational skills. Enjoy a competitive salary, comprehensive benefits including medical, dental, and life insurance, paid time off, and a supportive work environment. We offer work-from-home flexibility and various perks such as complimentary sleeping quarters, coffee, fitness facilities, and regular company events. Apply now and contribute to our success!

Requirements

• Strong Dispatcher managing multiple technicians’ schedules is required
• Outdoor Restoration or related dispatch industry experience (Home repairs, HVAC, Windows, Flooring, Pool Deck Cleaning, etc.)
• Experience with handling multiple incoming calls at the same time
• High levels of positive energy and excellent customer service
• Customer orientation and ability to adapt/respond to different types of characters
• Critical thinking skills
• Multi-tasker who enjoys working in a fast-moving environment
• Extensive communication skills written and spoken
• Excellent computer and data entry skills with good working knowledge of Microsoft, Windows, and Google products (Sheets, Gmail, Docs, Meet)
• This position requires the candidate to work remotely in a home office setting that allows the candidate to be able to work efficiently with few distractions

Responsibilities

• Answer incoming calls
• Conduct outbound calls to existing customers. (No cold calling)
• Control all scheduling and organization on the dispatch board
• Assign service calls to the appropriate technician based on skillset, location, and availability
• Coordinate with technicians to ensure they have all the necessary information and equipment to complete the service call
• Monitor the progress of service calls and provide updates to customers as needed
• Maintain accurate records of service calls, including technician assignments, arrival times, and completion times
• Handle customer inquiries and resolve any issues or concerns related to service calls
• Collaborate with other departments to ensure smooth communication and coordination of service operations
• Resolve any open or incomplete tickets on board from the previous day
• Assist in scheduling preventive maintenance visits and follow-up appointments

Preferred Qualifications

• Background in ADP and/or QuickBooks is a plus but not required
• Knows how to navigate a ticketing tool for seamless processing of customers

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities