Onboarding Programming Specialist

Summary

Join Xplor's Fitness and Wellbeing vertical as an Onboarding Programming Specialist to help onboard new customers to Xplor Growth and other products. You will be the primary point of contact for new customers, guiding them through setup, training, and ensuring their success. This role involves collaborating with various teams and requires expertise in marketing automation, customer service, and the fitness industry. You will be responsible for configuring accounts, conducting training, and developing automated marketing campaigns. The position offers a chance to make a real impact and work in a fast-paced, remote environment.

Requirements

• Experience with marketing automation strategy and execution
• A passion for helping customers and a customer-first mindset
• Extensive experience with service deliverables, ideally within Xplor Technologies or similar platforms
• Expertise in implementing strategic visions and best practices
• Strong verbal and written communication skills with excellent client-facing abilities
• High ethical standards, empathy, humility, and strong listening skills
• Passion for fitness, health, and wellness, and alignment with Xplor’s vision
• A keen understanding of the latest digital marketing trends and tactics

Responsibilities

• Deliver top-tier services in the boutique fitness industry to drive customer satisfaction, product adoption, and retention
• Support the development of a high-touch product by automating marketing consulting at scale
• Efficiently implement services with accountability and a customer-first mindset
• Follow clear delivery procedures for Xplor customers
• Combine SaaS expertise with consulting knowledge to address client needs
• Ensure consistent, efficient work while maintaining high-quality customer service in a remote, fast-paced environment
• Program automated email campaigns, including setting up merge tags and creating campaign segments
• Draft email copy for automated campaigns aimed at achieving specific customer goals
• Set up customer waiver templates and program automated communications
• Create brand-specific landing pages and forms

Preferred Qualifications

• Bachelor’s Degree or equivalent work experience
• 2+ years of experience in marketing automation
• 2+ years of experience in the fitness industry (or related)
• 2+ years of experience in Consulting, Professional Services, or a related function

Benefits

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements