Operations Associate

Summary

Join Two Chairs, a rapidly growing mental health company recognized for its excellent workplace culture, as an Operations Associate. You will play a crucial role in designing, building, and operating processes to scale our psychiatry team. This involves providing exceptional client support, managing appointments, optimizing workflows, and collaborating with cross-functional teams. You will be responsible for ensuring efficient and compliant operations while contributing to the improvement of existing processes and the development of new ones. The ideal candidate possesses strong operational experience, excellent communication skills, and a passion for improving access to mental healthcare. Two Chairs offers a competitive salary and a comprehensive benefits package.

Requirements

• Experience in an operations or support role, preferably in a tech or healthcare setting
• Excellent communication and interpersonal skills, with the ability to interact compassionately with clients and providers
• Experience working in a mental health service delivery
• Demonstrated experience learning new tools, monitoring and optimizing business metrics, and building/iterating operational processes
• Adaptable and skilled at maintaining focus and delivering in a rapidly changing and ambiguous environment
• Thrives in a rapidly changing environment, identifying opportunities to improve and navigate ambiguity in a rapidly changing environment while building a new service line
• Experience working on cross-functional projects and creating professional communications
• Strong business analytical skills, with technical expertise in Excel and/or Google Sheets; experience with SQL and/or Looker a plus
• A data-driven, results-oriented approach to problem solving

Responsibilities

• Provide exceptional customer service to clients as they move through care, supporting entry into care and logistics throughout care
• Act as a liaison between clients and providers, ensuring clear and effective communication regarding treatment, appointments and recommended follow up actions (i.e. lab)
• Ensure the security and confidentiality of all client and provider data in compliance with HIPAA and other regulatory standards
• Skillfully manage clients that are needing urgent support, including ensuring clients receive needed crisis support from clinical team or other identified resources
• Manage appointment scheduling for clients and providers
• Follow up with clients, pharmacies, labs and other providers to ensure necessary information is available for psychiatric care prior to appointment
• Monitor and manage operational workflows, ensuring compliance with organizational policies and procedures
• Always have an eye for scale and efficiency, specifically identify processes that can be optimized
• Develop and execute processes to save time for providers before and after appointments, such as ensuring client data is up to date
• Identify workflows that are missing or could be improved
• Work with cross-functional partners to design and implement new processes
• Create and maintain processes to ensure all needed support is clearly managed and provided in a timely fashion

Benefits

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• 401(k) Retirement savings options
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave