Operations Manager

Summary

Join dLocal, a global payments company, as an Operations Manager for Alternative Payment Methods (APMs). You will lead and optimize operations for payment solutions like Pix and Boleto, developing and executing strategies to enhance payment capabilities and streamline processes across multiple markets. This role requires strong leadership, in-depth APM knowledge, data analytics skills, and experience managing global teams. You will collaborate with internal and external partners, leveraging data-driven insights to drive performance improvements. dLocal offers a flexible, remote-first work culture with various benefits, including remote work options, flexible schedules, a referral bonus program, learning and development opportunities, language classes, and a social budget.

Requirements

• Strong background in the payments industry with a focus on alternative payment methods
• Proven leadership experience with the ability to manage and motivate teams effectively
• In-depth knowledge of Pix (both direct and indirect participants), Boleto, and other relevant payment methods
• Ability to thrive in a fast-paced, dynamic, and ambiguous environment; adaptable and self-driven with a proactive mindset
• Experience in managing operations across global teams and time zones
• Proficiency in data analytics and reporting to make informed decisions and optimize processes
• Strong command of SQL to facilitate data analysis and reporting
• A solid understanding of various business functions, including legal, finance, product, and IT
• Exceptional communication, reporting, and presentation skills with a keen attention to detail
• Curiosity-driven with a positive, solution-oriented attitude
• Outstanding organizational skills with the ability to juggle multiple projects and priorities under tight deadlines
• Fluent in written and verbal English; any additional languages are a plus
• Willingness and ability to travel as needed

Responsibilities

• Develop and execute business strategies for alternative payment methods, considering country-specific structures, costs, and business capabilities
• Identify and implement efficient processes, while continuously exploring opportunities for innovation and optimization
• Oversee the successful integration and implementation of technology solutions across the organization
• Build and maintain strong relationships with partners, local acquirers, and other stakeholders, leading negotiations when needed
• Conducted comprehensive risk evaluations and led quality assurance initiatives to mitigate issues
• Analyze key performance indicators (KPIs) to assess and enhance operational performance
• Leverage your understanding of dLocal’s operations to proactively identify, troubleshoot, and resolve system/technical challenges
• Work cross-functionally with teams across the company to provide essential data (e.g., transaction info, feedback from local providers), ensure the smooth resolution of client issues, and support local processes (e.g., audit, back office)

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!