Operations Manager

Summary

Join USPack, a leading logistics provider, as an Operations Manager and oversee transportation services for a group of customers. You will manage Independent Contractors, ensuring timely and efficient deliveries. This role requires strong communication, problem-solving, and customer service skills. The position offers a competitive salary and benefits package, including health insurance, paid time off, and retirement plan. You will work closely with clients and contractors to meet delivery needs and manage operational efficiency. The position requires experience in logistics, route management, and customer service. USPack values integrity, service, collaboration, accountability, and innovation.

Requirements

• Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service
• Excellent interpersonal skills necessary for driver and customer interactions
• Ability to effectively communicate verbally and in writing at all levels of the organization
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven
• Ability to understand the independent contractor relationship
• Ability to work from home with travel throughout assigned area as required
• Ability to work additional hours to deal with operational issues when necessary
• Proficient in basic MS Office Programs (Outlook, Excel, and Word)
• Must maintain a valid driver’s license and clean, functional vehicle
• Ability to lift up to 50 pounds on occasion
• College Degree with some experience or a High School Diploma with equivalent combination of education and experience

Responsibilities

• Meet with Client on a frequent basis to build relationship & Complete Visit Documentation
• Review of OTD, Piece Scan and Location Scan by Account
• Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's)
• Complete customer reports/audits
• Independent Contractor (IC) Activities
• Meet with potential IC to verify capabilities of candidate
• Meet with IC's to discuss route, stops, issues, client concerns, and scanning
• Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system
• Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.)
• Assist in troubleshooting eCMobile issues
• Plan route coverage and route changes and communicate with IC
• Ensure all services are performed in a timely manner
• Gross Margin Management
• Negotiate with IC’s regarding contracted services and settlement
• Monitor Gross Margin by Account to ensure it exceeds budgeted targets
• Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments)
• Perform other duties as assigned

Preferred Qualifications

• Six Sigma Green Belt Certification
• Available to work extra hours, weekends, and holidays

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(K)
• Paid Sick Time