Legal Soft Solution -Technology Meets Law is hiring a
Operations Manager

Summary

The job is for an Operations Manager role that is remote with annual visits to the US office. The position requires assisting in overseeing day-to-day operations, streamlining internal operations, and engaging and developing team members.

Requirements

• 5+ years of experience as an Operations Manager or in a similar role
• Good knowledge of operations management
• Excellent skills in reporting and using Excel sheets
• Tech savvy with various platform usage
• Experience with forecasting models
• Experience with databases and project management software
• The ability to interpret financial data and allocate budgets
• Exceptional communication skills
• BSc in Business Management or similar field (nice to have)
• Must be willing to work during Pacific Time (Local California Time)
• Own Laptop or Desktop (8GB RAM, Core i5 or above) with an internet connection of at least 10mbps

Responsibilities

• Provide comprehensive support for overall operations
• Uphold accountability for VA performance, KPI setting, managing VA time-off requests, attendance and enhancing overall productivity
• Contribute to the retention of VA talent by monitoring morale and working with both Legal Soft and our clients to ensure their satisfaction
• Work closely with internal HR and COO to identify custom training for the client, including platform usage, internal onboarding protocol, etc
• Boost virtual assistant performance
• Document and report staff concerns, facilitating amicable resolutions benefiting both the staff and the firm
• Ensuring team members have the necessary resources to perform their roles effectively
• Collaborate with the Director of Operations to identify inefficiencies in workflows
• Develop and implement process improvements to enhance productivity and efficiency
• Coordinate with the Virtual Assistants, providing support, guidance, and ensuring they adhere to firm policies and procedures
• Assist in tracking overall VA morale and identify staff at risk, coordinate with Team Leads and the client to best retain if situation warrants
• Maintain accurate records of operations, prepare reports, and generate metrics to monitor and evaluate team performance
• Support in interviewing, training, onboarding and offboarding of new team members, ensuring they are equipped with the knowledge and tools necessary to succeed in their respective roles
• Ability to create Standard Operating Procedures (SOP’s)
• International travel to the U.S. up to once a year

Benefits

• Competitive Compensation: Earn a salary rate of US $7 - $8. per hour for a full-time commitment of 40 hours per week
• $200 - $1,000 quarterly growth/retention bonus
• Additional sign-on bonus. $100 for your 1st 30 days, additional $200 for your first 90 days
• VISA reimbursement bonus. All inclusive travel to U.S.A every year
• Thriving Towards Retirement: Build a secure future with our retirement plan
• Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage
• Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi
• Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies