EQ Bank is hiring a
Operations Officer

Summary

The job is for an Operations Officer in a banking institution. The role involves customer service, client onboarding, and processing transactions. The employee will work hybrid, with some time spent at Equitable Bank's office located at 351 King Street East, Toronto, ON. The company offers competitive benefits for full-time permanent roles.

Requirements

• Minimum of 2 years’ proven financial services operations experience
• Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively
• High level of accuracy in daily tasks, the ability to prioritize and multitask
• Strong computer skills; ability to work independently on assigned tasks
• Excellent oral/written communication, relationship management, and time management skills are a must
• Must be able to operate effectively within a fast-paced environment with tight time frames which are closely scrutinized by Senior/Executive Management
• Strong Customer Service orientation
• Able to perform well in a high volume, high intensity environment

Responsibilities

• Perform a high level of Customer Service by promptly responding to client inquiries, ensuring customer satisfaction, resolving issues, and escalating as needed
• Ensure all required record keeping documentation has been received in good order, confirm receipt of initial deposit, and input the deposit details accurately into the banking system
• Process cheque deposits, incoming EFTs, returned items, Transfer-In and Transfer-Out requests for Registered Retirement Savings Plan (RRSP) & Tax-free savings account (TFSA)

Preferred Qualifications

• Product knowledge of Deposit & Registered products would be an asset
• Proficient computer skills including, MS Office

Benefits

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy, personal days and even a moving day
• Virtual events to connect with your fellow colleagues
• Annual professional development allowance and a comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience