Operations Planning and Strategy Manager

Summary

Join Petfolk on its mission to revolutionize pet care. As Manager of Operations Planning and Strategy, you will be a key player in driving business planning, conducting analysis, and providing insights for strategic decision-making. This role involves forecasting and planning, business intelligence, and contributing to a fast-paced startup environment. Responsibilities include utilizing demand forecasting models, collaborating on staffing plans, analyzing data for efficiency improvements, and developing insightful reports. Petfolk offers a comprehensive benefits package including equity compensation, generous paid time off, paid holidays, health insurance, life insurance, disability insurance, petfolk swag, and employee discounts on services.

Responsibilities

• Utilize demand forecasting models for new and returning customers, ensuring accurate projections that inform staffing decisions
• Work closely with business partners to formulate a staffing plan that maximizes clinic growth and profitability
• Collaborate across departments to develop staffing and scheduling strategies for the successful launch of new Pet Care Centers
• Analyze patient management system to ensure data accuracy and maximize clinic efficiency
• Analyze components of the P&L that include but are not limited to average pet transaction, utilization, compliance, and payroll
• Leverage Looker and spreadsheet tools to build robust business intelligence reports and models. Generate insights and provide actionable recommendations based on data analysis to improve overall business performance
• Develop and maintain reporting templates and dashboards to track key business metrics
• Embrace the fast-paced environment of a start-up and actively contribute to the company's growth. Take advantage of opportunities to learn new skills, expand your knowledge base, and develop professionally
• Stay up-to-date with industry trends, best practices, and emerging technologies in business planning and analytics

Benefits

• Equity Compensation : At Petfolk we want employees to own equity in the company. As part of your compensation package, you will be offered stock shares that will grow in value over time
• Generous Paid Time Off Policy : We believe everyone does their best work when they are able to pursue their non-veterinary passions and spend time with family, so we make time-off a priority
• Paid Holidays: Family time and downtime are important! Petfolk provides paid holidays annually, with no expectations of on-call or overnights
• Health Insurance : Your health is a top priority, so we offer medical, dental, and vision coverage for full-time employees and dependents with multiple plan choices and generous contributions towards premiums for both the employee and dependents
• Life Insurance & Disability : Petfolk offers Basic, Voluntary, & AD&D life insurance as well as short-term and long-term disability
• Petfolk Swag : We will send you and your furry family members Petfolk branded swag to rep proudly
• Employee discount on Petfolk services : We understand the stress and concern a sick pet causes. Petfolk proudly provides discounts on wellness and illness services, food, and medication for employee pets