Operations Specialist

Summary

Join our client, a mission-driven company, as a highly technical Operations Specialist. This fully remote position focuses on automating workflows, creating data dashboards, and optimizing operational processes. You will leverage tools like Zapier, Databox, and GoHighLevel CRM to improve efficiency and scalability. The role requires strong technical skills, problem-solving abilities, and excellent communication. Success will be measured by the number of automated workflows implemented, the accuracy of data capture, and the efficiency of technical issue resolution. Apply by completing the application form and recording a skills showcase video.

Requirements

• Strong experience with GoHighLevel CRM, with the ability to troubleshoot and optimize workflows
• Familiarity with HubSpot CRM (or willingness to learn and transition as the company migrates to it)
• Advanced proficiency in Zapier, Google Sheets/Excel, and data visualization tools like Databox
• Basic knowledge of API integrations and webhooks
• Ability to identify inefficiencies and develop scalable solutions
• Detail-oriented with strong troubleshooting skills to resolve issues quickly
• Ability to align technical solutions with broader business goals
• Proactive in spotting opportunities for improvement and taking ownership of initiatives
• Strong interpersonal skills to work closely with leadership and cross-functional teams
• Ability to work autonomously, with clear, actionable updates on progress
• A "figure it out" mentality, willing to learn and implement new tools or systems as needed
• Ability to manage multiple projects simultaneously and prioritize tasks effectively

Responsibilities

• Design and implement automated workflows using Zapier, webhooks, and API integrations to improve efficiency
• Maintain and optimize existing automations to ensure seamless functionality
• Develop and implement data tracking solutions across marketing, sales, and fulfillment teams
• Assist in creating and maintaining real-time dashboards that provide visibility into key metrics using tools like Databox, Tableau, or Power BI
• Act as the first point of contact for technical challenges, resolving 90% of issues within 24 hours
• Build and maintain an internal knowledge base to document solutions for recurring issues
• Identify workflow inefficiencies and propose data-driven solutions to improve performance
• Research and integrate new tools or technologies to streamline operations and increase productivity
• Work closely with the Head of Operations to align automation and process improvements with company growth initiatives
• Prepare and present weekly reports on automation efficiency, data insights, and technical solutions
• Collaborate with the sales team to develop and implement cold-calling strategies
• Achieve daily, weekly, and monthly call quotas and conversion targets
• Stay updated on product knowledge and industry trends to tailor pitches effectively
• Report on sales progress and outcomes to management

Benefits

Fully-Remote (Work from Home), 9 AM - 5 PM EST