Operations Specialist

Summary

Join Truework's Operations Team as a Part-Time Operations Specialist and contribute to our mission of revolutionizing employment and income verifications. You will play a critical role in delivering best-in-class service by reviewing verification requests, ensuring accuracy, conducting research, and resolving issues efficiently. This part-time, remote position (US residents only) requires strong attention to detail, problem-solving skills, and excellent communication. The schedule is 25-30 hours/week, including at least one weekend day, starting at 7:00 AM PST. A 2-3 week training period is provided. Truework values diversity and inclusion and is committed to creating a welcoming and inclusive work environment.

Requirements

• Be self-motivated & organized; Ability to work independently and manage tasks efficiently
• Be tech-savvy; Comfortable navigating multiple systems with clear instructions
• Be detail-oriented; Strong attention to accuracy and process adherence
• Possess strong internet search capabilities; Skilled in using online resources for efficient discovery and verification
• Be a problem solver; Able to troubleshoot issues and adapt workflows as needed
• Be a strong communicator; Clear and professional written and verbal communication
• Be security-minded; Committed to handling sensitive personal data with care
• Be reliable & disciplined; Proven ability to meet deadlines and produce high-quality work consistently

Responsibilities

• Review verification requests, ensuring all information is accurate and complete
• Investigate and validate data across multiple platforms
• Solve problems creatively to complete verifications within set timeframes
• Escalate ambiguous or complex issues to the appropriate supervisor
• Manage and prioritize incoming verification inquiries throughout the day
• Identify and suggest improvements to enhance efficiency and streamline processes
• Recognize potential fraudulent or suspicious activity
• Transcribe completed verifications from HR respondents or third-party providers accurately and efficiently

Preferred Qualifications

• Experience working in a startup or fast-paced environment
• Familiarity with customer support, operations, or verification processes

Benefits

• Pay: $17–$19 per hour (based on experience)
• Training: 2-3 weeks, Monday–Friday schedule (up to 30 hours per week), before transitioning to a regular shift with weekend availability
• Remote work