Outbound Product Manager

Summary

Join ServiceNow as a Staff Outbound Product Manager to help scale GTM, customer, and partner enablement and adoption for low-code and Generative AI app development solutions. Lead a team of outbound product managers, develop high-quality technical enablement content, and lead pricing and packaging efforts. Define and execute new product launch strategies, develop a deep understanding of customer use cases, and develop best practices assets. Become a trusted resource to promote ServiceNow's vision and lead cross-functional teams. This role requires a minimum of 8 years of related experience and strong skills in communication, networking, and influencing.

Requirements

• A minimum of 8 years of related experience; MBA with 6 years; or a PhD with 3 years of related customer-facing experience in product management, presales consulting, technical business development, or management consulting at an enterprise software company or SaaS company (preferred)
• Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation
• Strong bias towards action, and a sense of urgency to “win” in the market
• Experience operating in an ambitious environment and driving the adoption of new and emerging products
• Consistent track record of working cross-functionally to deliver business impact
• Demonstrated customer obsession in engagements
• Demonstrated consistent ability to drive both strategy and results
• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners
• Strong networking and influencing skills; able to drive extended and virtual teams
• Outstanding written and oral communication skills
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

Responsibilities

• Lead a team of outbound product managers to drive GTM, sales, solution consulting, and partner enablement for App Engine and Now Assist for Creator (our Generative AI offering), working closely with Inbound Product Management, Product Marketing, Pricing Strategy, Product Success, Customer Outcomes, and Technical Alliances teams
• Develop high-quality technical enablement content that describes the differentiating value of product innovation for App Engine and Now Assist for Creator products
• Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market adoption of new products
• Define and execute new product launch strategy working with relevant product, marketing, and GTM stakeholders and leadership
• Develop a deep understanding of customer use cases and success outcomes and influence product roadmap
• Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners
• Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms
• Lead and influence cross-functional teams to accomplish our goals