Patient Care Representative

Summary

Join Carrum Health's Patient Care team as a Patient Care Representative and contribute to transforming the healthcare system. This full-time, remote position offers a competitive hourly rate with bonuses and focuses on providing exceptional patient care via phone and other technologies. You will manage service requests, solve problems, ensure patient satisfaction, and support the team in delivering a comprehensive patient experience. The role requires a high school diploma or GED, 1+ years of customer service experience, and an aptitude for quality assurance. Carrum Health offers a supportive and collaborative remote work environment with various benefits, including flexible schedules, paid parental leave, and comprehensive health insurance.

Requirements

• High School Diploma or General Education Degree (GED)
• 1+ year(s) customer service in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience
• An aptitude for quality assurance and data-driven outcomes
• Familiarity with Google Suite, Microsoft Office, Talkdesk, and other standard applications
• Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
• The ability to cut through the noise of a fast-paced start-up environment and affect real change
• Strong “patient first” values

Responsibilities

• Provide exceptional patient care via telephone and other technology
• Ensure patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns
• Research, identify and problem solve, verify eligibility of service and place call backs as required
• Support the Patient Care Team in providing a comprehensive and thoughtful patient experience
• Meet and support established service goals and business objectives by meeting and exceeding performance standards
• Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds
• Appropriately handle confidential information and adhere to HIPAA requirements

Preferred Qualifications

• Spanish Speaking
• You are comfortable interacting through a variety of tech platforms and can quickly learn new software

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan
• The hourly rate for this role is $20 - $22 plus bonus